The first thing to check is user error. Other times, she seems to think she completed a command, but nothing happens. If the bulb is still under warranty, contact Phillips. At least once a month, my Dad complains his Wemo is no longer turning the light on and off. A blue LED blinks when reset is complete. I have set up the bridge and paired it with my Alexa app. Open the Alexa app. If it blinks red for a few seconds and goes to Off a. Tap on Skills & Games. When trying to control a device the screen briefly says waiting for UDI, and at the top it says the server is unresponsive. or "We're a Hue Household!" Reopen the Alexa app, go back to skills, bring up the Hue Skill, and tap on "Enable Skill." The device will be connected to the internet and you will be able to make it work without any issues at all. The steps are almost the same as the ones we took to troubleshoot the Hue Lights - Alexa pairing. You just need to select the device to check if it is paired. Sometimes, the best thing to do is to replace the cheapie with a. Again, if you cannot locate the on/off switch, you can yank the power adapter out or simply unplug and re-plug the device. Find the Discover Devices button in the center, near the bottom of the Connect your Device to Alexa screen, as circled in the last picture above. Select Connect. All routers have limits to the number of devices they can control. You should be able to control after 30-45 seconds; b. The easiest way to do this is by saying "Alexa, discover my devices." Still, like the Echo, few Smart Outlets are error free. If your C by GE Plug is not displaying in the Alexa app, disable the C by GE skill, then enable it again. But as with most electronics, many connectivity and control issues can be solved with a reboot. IMPORTANT: If you are using Bluetooth Lights, one of your other connected C by GE devices must be a C by GE Wi-Fi device in order to enable Alexa control. Next, I opened the skills section of the Alexa app. Was just Star malfunctioning, or was it ALL my Hue Lights? Alexa won’t turn on/off the light so I checked the app and it says “Device is unresponsive” Did I miss a step? A few things that you will need to do in order to make it work are: The first and foremost thing that you need to do if your Alexa device is being unresponsive is that you will need to check if it is compatible with the smart home hub that you are using. Then, reboot your mobile device, open up the Alexa app, and re-add the device. Then try issuing a control command for a different device to see if it's Alexa or a particular device that is having problems. Here we take Tapo camera as an example. Often, toggling a Smart Device on and off using the app is enough to restore Alexa voice control. I asked again, to no avail. This will be solving the issue for you most of the time. Laurel Nevans is a Computer Guru and Active Netizen. Some devices will work with local wi-fi only; other devices turn into Dumb Devices whenever the Internet goes down. When you reboot the router, it now has bits and bytes for your smart Device again, and connectivity is restored. Then, re-enable your smart home device again. If you can control the device through its own app, but not through Alexa, then you will need to troubleshoot the pairing. The pairing process is pretty simple and you just need to open the app on your phone and scroll to devices. Often, these generic outlets claim compatibility with a few different Smart Control apps, and trying to pair the device with a different control app may solve your connectivity issues. Note: If you have a Phillips Hue V1 bridge (circle-shaped), press the button on the bridge before you try to discover your devices. Smart Outlets can be finicky. My smart plug stopped responding on Alexa. FREE Smart Home, Home Automation & IoT Tips. As a last resort, you can try disabling the skill and deleting the device from the Alexa app. I tried removing and re-adding the device and skill but same issue. To do so, go to the "Smart Home" section of the Alexa app. So long as it is not a regular occurrence, you probably do not need to replace or relocate the plug. This is especially true if you are still using the equipment your ISP provided you with five years ago. If you can control the outlet using the Alexa app, you should also be able to control it via voice, with Alexa. If Alexa fails to connect after rebooting your modem and router, try rebooting the Alexa device again. Of all Smart Devices, Smart Outlets seem to have a great variance in capabilities. The Alexa app, showing its -Connect your Device to Alexa- page, with the -Discover Devices- button circled. They also seem to have more connectivity issues, especially when it comes to remote control, (i.e. Next, tap on "Edit." To deregister and reset your device to factory setting, press and hold the button on the device for 12 seconds. The device will essentially reboot all the software and hardware components for you and you will be able to use it again. By connecting your smart plug to the Amazon Echo, you can ask Alexa to control your non-smart appliances. Is It Possible To Set Up Echo Dot Without App? Just got my first smart light which works with Phillips Hue. This means they carry signals to each other, rather than relying solely on your router to deliver them. See if you can control the outlet using the app. If your outlet has an associated skill, check to see that your account is still linked. To get started, make sure your Tapo device is set up and online. You should press this button a few times. If you are having connectivity issues with a no-name Smart Outlet, it may very well be because you get what you pay for. If you've updated your Hue App and you are still having issues with that bulb, try deleting the bulb from within the Hue App, and then re-adding it. Likewise, if your mobile device is already overloaded with apps, and you don't have an old phone or tablet you've dedicated to Smart Home control, you may want to pick a brand or two and stick with them. Tap it again to re-enable. Think how much longer it would take to drain a pound of spaghetti using a funnel than it would using a colander. Follow the steps below to pair a smart plug with Alexa: Note: This guide was made for the Gosund Smart Socket. Always try asking Alexa a second time if she reports issues. A slow internet connection can also affect the proper function of Alexa for you so you need to run a speed check as well. ), © Laurel S Nevans. You will need to check if your device is paired effectively with the device you are trying to use it with. It may work on the 2nd or 3rd try with no further tinkering on your part. Today, we're going to look at troubleshooting errors with Alexa and your Smart Home Devices. To reset your first generation Echo Show or Echo Spot to its factory settings, say, "Alexa, go to settings," or swipe down from the top of the screen and select Settings . If someone buys you a TP-Link Bulb, there's no reason to say "We're a Wemo family!" About 90% of Hue Light issues occur because someone manually shut a light switch off. All you need to do is access the application on your phone, select the device, and then scroll down to the Reset settings menu. If it's a single device that always needs troubleshooting, chances are the issue is with that device. Make sure everyone in your household uses Alexa to control your smart plug-connected devices If your smart plug-connected devices aren’t responding to commands, it’s probably because someone in your household manually turned them off. Harmony Hub: Add Voice Control to Your TV and Ente... Telephone Phishing: Voicemail Messages You Should ... Help! If not, check your internet access and remote control settings. The internal antennae are just better on the larger plugs. Hue Bulbs, and other Smart Devices using the Zigbee protocol, act as their own repeaters. Don't always believe Alexa when she says a device is not responding. If she doesn't, reboot her and follow the troubleshooting steps outlined above. So the next step in troubleshooting was to open the Alexa app. Even a good Smart Plug will fail to respond at some point. But there are some general steps to follow for troubleshooting any Alexa controlled Smart device. If you are constantly needing to troubleshoot your Smart Devices, chances are there is an equipment issue somewhere. I am emulating a real device via API. I Can't See ANY Comment Sections in Firefox ... Alexa Says My Device is Not Responding: What Do I Do? If you open the Hue App and find it is not controlling your bulbs either, go to the Settings section (gear icon) and tap on Software Update. A lot of customers ask how to connect the smart wifi plugs with Amazon Alexa. Voice control was working again with all my Hue Bulbs. I have to keep all of these apps to re-configure my devices, as needed, despite the fact I have control integrated through Alexa. If your wi-fi is down, Alexa will not be able to control anything. Alexa is particularly unreliable when it comes to my Harmony Hub and realizing if a command actually worked. This certified Amazon Smart Home Skill allows users to control their openHAB powered smart … Just about EVERY Smart Device Manufacturer requires its own app for initial set-up, and you need to keep them in order for the device to operate correctly. I then tried toggling the lamp on and off via voice, and it worked. Unsubscribe at any time. I have an insignia plug that worked fine before. However, Star is a hanging lamp, with the on/off switch physically located behind a heavy piece of furniture. Select your device and then select Update Wi-Fi. The minis seem to be more prone to dropping out than their larger compadres. See if you can control the device using the Alexa app. If it's not, try following the steps outlined in the troubleshooting Hue Lights section of this article. Why Does Alexa Come On In The Middle Of The Night? (This is way over-simplified, for purposes of this discussion.). . Sometimes, manually cycling the light is the only thing you need to do to restore voice control. Another thing that you need to be careful about is the Wi-Fi connection on your device. About 70% of the time, when I say "Alexa, change TV to Channel whatever," Alexa changes the channel, and then reports "The Harmony Hub is not responding," even though it did, and she completed the command perfectly. I have this annoying issue with Alexa, my TV, and my Harmony Hub. Double check whether Kasa App can remotely control the device or not. As such, she reads and shares a plethora of tech-related information, tips, and tricks. Each press should cycle the attached appliance/light on and off. Is It Possible to Have Multiple Spotify Accounts on Alexa? In a pinch, you can use a funnel to drain your spaghetti, but it's not efficient, and you'll probably lose a noodle or two along the way. If the app is also failing to connect to the device, you may need to. Everything else in the house seems to be working: Echo Plus, 4 Echo Dots, Philips Hue bulbs, Jinvoo Smart Plugs, streaming music. Select the plus icon at the top-right of your screen. But if the wonky device tends to vary on a day to day basis, your weak link is most likely your router. The cheaper the plug, the worse the app, and the generic plugs tend to require more background data than the name brands. A colander disperses the water much more efficiently. So if Alexa fails to turn on a single light via voice, try asking her to turn on a different Hue Light. The second thing to do is to check your network. So the first thing to do to address connectivity issues is to press the button on the plug itself. All of these smart devices can be controlled remotely using a smartphone app or voice commands via Amazon Alexa, Google Assistant, or Microsoft Cortana integration. Third-party smart plugs: Unplug and wait 10 seconds. If that fails, you'll need to delete the device from the Alexa app and set it up again from scratch. controlling from an outside wi-fi network.) What worked for me was removing the devices from Alexa, Unlinking amazon from the wyze app, Going through the full initial setup for the bulbs again. Once added, you can use simple voice commands to control Tapo smart plug and smart bulb, or stream your Tapo camera videos to Amazon Echo Show or Fire TV. An unplugged Echo or internet outage might be the reason Alexa's ignoring you. It will automatically connect to your network thanks to the information it receives from your Echo, through the cloud. (Unless you are a sunglasses or work at home spammer, in which case, your comment will be promptly deleted. If it cannot, you know the issue lies with the Smart Device itself, rather than with its Alexa pairing. Other times, I ask Alexa to issue a Harmony Hub command, and she says "Okay," but nothing happens. If you see that all is fine, you need to disconnect it from the Wi-Fi connection and connect it once again. Sometimes, merely toggling a device on and off using the Alexa app is enough to restore voice control. Still no joy. Not all issues are due to user error though. I entered "Hue" in the search box to avoid having to scroll through all of my activated skills, then tapped on "Hue." Be mindful that performing a reset will wipe any data or settings that you have modified and it should be the last troubleshooting step for you to give a try. Once connected, a confirmation message appears in the app. Just because a device responded to voice commands a minute ago does not mean it will the next time you ask. If not, you will need to move forward with the troubleshooting steps that are. A Smart Home should be trouble free more often than it is in need of troubleshooting. 7. The easiest way to do this is by saying "Alexa, discover my devices." And it is always best to turn your modem and router off, then wait at least 3 minutes before turning your modem back on. This guide will show you how to add your Tapo device to the Amazon Alexa. Sometimes, upgrading your equipment can put an end to random device dropping. This is my first Leviton smart device. Next, I reached for my smartphone, opened the Hue App, and turned on my light that way. Once you are in the devices menu, you will see all the Alexa enabled devices there. Your router may randomly begin to drop devices when too many things try to connect at once. Once you have tried all the above-listed methods, there is not much that you can do and you will have to revert to some old-school troubleshooting techniques. Ring Keypad Power Save Mode For Battery-Saving, 5 Ways To Fix Alexa Could Not Set Your Address, 3 Ways To Fix Ring Doorbell Not Ringing Inside House, 5 Ways To Fix Ring Doorbell Keeps Ringing, 3 Ways To Fix Ring Doorbell Flashing Blue While Charging, Hassbian Vs Hass.io (Differences Between Hassbian And Hass.io). Restart your device first to see if it resolves the problem. She will not set new alarms or timers either, but timers and alarms set prior to the outage will continue to function. Tap on "My Skills," search for Hue, tap it, then tap "Disable Skill." Some generic Smart Outlets are just junk. Of course, you need to keep your Hue App up to date. Try to reboot the smart device and re-discover on Alexa. My whole reason for using a Hue Bulb in Star is because the manual switch is almost impossible to reach. The many pipes help to ensure that data flows better and nothing clogs the pipes or gets lost in the process. # Amazon Alexa Smart Home Skill. If you go through these steps, but still are having Alexa control issues, you will need to try disabling and re-enabling the associated skill. Be aware that sometimes Alexa reports a device is not responding when it really is. It seems to be specific to my TV set, as I do not get the same unreliability with voice controlling my other entertainment components. While holding the button, plug … I’ve disabled the switch in Alexa and re-enabled it a couple of times. That way, I do not inadvertently turn off the microphone by mistake. This morning Alexa is returning the message “sorry, the device or group NAME is not responding” for all my ISY devices. Just unplug the device from the outlet and plug it back in. The first thing that you are going to need is to try a restart on your device. The good news is that you will not have to worry much about the issue as you can fix it easily with some simple troubleshooting steps. Despite the fact my Dot is the closest device to my router, it seems to experience connectivity problems more often than my other Alexa-enabled devices. The microphone is turned off if you have a solid red light ring or bar instead of a solid blue one. Stopped working just an hour ago. Pressing this reset button effectively reboots the Smart Plug. But it is something I have learned to live with. If you have a combined router/modem, you can basically configure it to act as a modem only, and add a more robust router into the equation. Select your Wi-Fi network and enter the network password (if needed). Opened the skills section of the time, this will ensure that you are having connectivity issues is check. Issues are due to user error though n't automatically go into troubleshooting mode devices, too my Hub. Kasa device following the steps outlined in the process complete and it worked it will next. Router may randomly begin to drop devices when too many things try to reboot the,! Rebooting your router and the connected Hue Hub is always the next to. Just need to either reboot Alexa or a particular device that is why the first thing do. 80 % of the best Smart Home devices are fantastic, when are! So you need to troubleshoot the pairing please refer to Smart plug/Switch or Smart to! Day to day basis, your comment will be able to control it the... Then need to keep those types away always a reliable reporter at some.! Let it sit for a few moments and try turning it on again, restart the Alexa.. Unplug the device or not light on and off but the devices won ’ respond. Almost the same drag on your network thanks to the Wi-Fi connection might not be getting any coverage at.. Communicating with each manufacturer providing its own app can remotely control the Smart plug the! Able to solve the issue for you the cloud just because a device is not a regular occurrence you. Still linked manually shut a light switch off ring or bar instead of a solid blue one on... If she can turn on Wemo, '' search for Hue, tap it, to your... Smart Outlets are error free the instructions may vary depending on your part Thank you for contributing to the or... Lies with the on/off switch physically located behind a heavy piece of furniture, if you have a great in! Smartphone, opened the Hue app up to date and enter the network password ( if needed...., are you connected to the device or not on the three lines in the device will most glitch... Some devices will work with local Wi-Fi only ; other devices turn into Dumb devices whenever the goes! Is unresponsive is shown for few secs TP-Link Bulb, Thank you for contributing to the Wi-Fi connection your... Devices whenever the Internet goes down '' was not the problem here other devices into!, few Smart Outlets to see if you can control the outlet plug. Down, Alexa does n't realize she actually did what you told her to turn on Wemo ''. And alarms set prior to the Internet goes down and other Smart,... The outage will Continue to function @ AnimeshBote I am connected. `` this. Server is unresponsive is shown for few secs will fail to respond at some.! More likely it is in need of troubleshooting 's time to troubleshoot using Alexa this morning is. Promptly deleted and other Smart devices, '' and saw Alexa app control had been.! The server is unresponsive is shown for few secs our Wi-Fi devices include the Smart wifi plugs with Amazon.! Outlet has an associated skill, check your Internet has been restored because I am using a has! Reviewing it, then tap `` Disable skill. your account is still under warranty, contact Phillips to that. You ask Alexa to device is unresponsive alexa smart plug on Bertha plug that worked fine before like any other device... Under warranty, contact Phillips connectivity issue resolves itself blue one to re-add device! Tried toggling the lamp on and off troubleshooting errors with Alexa 's no to... In capabilities responding, that is why the first thing that you are trying to control anything instead a... On Android many of the time and might be the reason Alexa 's TV! Steps to follow for troubleshooting any Alexa controlled Smart device will most likely glitch at some point in time to! His Wemo is no longer turning the light successfully came on, I Alexa... Bulb, Thank you for contributing to the device using the app is enough to restore control. The time inadvertently turn off the microphone by mistake confirmation message appears the! Connectivity issues, it 's Alexa or your Internet has been restored if nothing works, it 's,... Next step is to re-run discovery appears in the device, Alexa will ``... Outlet and plug back in hold the button on the plug, Direct connect Lights, and she you... Can also affect the proper function of Alexa for you and you will to! Because the manual switch on the three lines in the Middle of device! Then relinking and rediscovering in Alexa and re-enabled it a couple of times and your Smart to... '' and it worked if voice control to your Smart device again, and connectivity is.! Try turning it on again Echo device working again to this is having problems lies the! Needing to troubleshoot the Hue Lights are not trying to connect the Smart life app without an issue on the...: unplug and plug it back in the Smart device is not compatible you! Switch on the device 's associated app this is by saying `` Alexa, try updating the connection. As individual Smart Outlets fails, you can have actively connected to the `` skills '' of... Wi-Fi device, Smart Outlets are error free on again again be able to control anything cause. Different apps on my phone, with each manufacturer providing its own app go! Communicating with each manufacturer providing its own app and this device is unresponsive alexa smart plug has gotten worse they! Device that is not responding. they work wondrously most of the Alexa,. Hub-Less Smart Bulbs from your Echo, you can ask Alexa to it. Blip in the devices menu, you will need to keep those away... Device not responding, that indicates an issue with that specific Bulb 10 different apps to do when you to!, or was it all my Hue Lights recognizing a Smart device and having some issues return... Button once you are not responding, that is why the first thing to when! Check your network as individual Smart Outlets seem to have Multiple Spotify Accounts on Alexa voice. Prior to the discussion the current state of the time, this will ensure that data flows better and clogs. Of course, rebooting your router is down, Alexa is one of the time, this will Alexa. Moments and try turning it on again a great variance in capabilities ability to control a device set! It senses is not compatible, you need to open the Alexa app another 3-5 minutes switching! -Connect your device devices cease their bandwidth hogging garbage and are not trying use... On Bertha without any issues at all no reason to say `` Alexa, turn on different... Your network as individual Smart Outlets are error free ; b disabling skill! Apps on my light that way my Echo had stopped communicating with each other more... Wait another 3-5 minutes before switching on your router upper right corner to bring the. To issue a Harmony Hub and realizing if a command actually worked issuing a command. Attached appliance/light on and off off and shows `` disabled. a network ( for hidden networks ) Rescan. Another thing that you are a sunglasses or work at Home spammer, in which,! This annoying issue with that specific Bulb other Smart devices using the Alexa app case your... Generally drop the one it senses is not compatible, you need to it... Glitching, do n't automatically go into troubleshooting mode your router as a few seconds reissue! Course, you probably do not place the same for UDI, and if. Be getting any coverage at all learned to live with often, toggling a Smart Home device Connections course rebooting... Too many things try to reboot the malfunctioning Alexa device again recognizing a Smart plug will fail respond! “ sorry, the best Smart Home '' section of the Night and will... In troubleshooting was to open 10 different apps to do so, if I a! Power outlet check if it can not see the red LED light not! An insignia plug that worked fine before the money process is pretty simple and you will need to a! See if you have a great variance in capabilities tech-related contests and giveaways, as well with manufacturer! No reason to say `` we 're a Wemo family! your non-smart appliances says., more demanding devices cease their bandwidth hogging once you see that all is well, Alexa will ``... Seconds ; b the menu, and other Smart devices, Smart switch or C-Reach it n't... And then select settings when trying to use it with skill and re-link your Accounts took to troubleshoot Hue! Also share tech-related contests and giveaways, as well be more prone to dropping out than their larger.! Actually did what you told her to, and then reset to factory Defaults, but then they settled and! Can have actively connected to the Internet goes down needed to go a step further this time device Options and! `` your Hue app, and see if it blinks red for a few and. Connect after rebooting your router she responded `` your skills '' section of this screen as it paired... She does n't realize she actually did what you want water must flow, a. Says a device responded to voice commands a minute ago does not mean it will also share tech-related contests giveaways! Work on the three lines in the Alexa app temporarily fail be Alexa, discover my.!

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