ebay buyer gets refund and keeps item

Launched in 2013, it refunds buyers who raise a dispute if an item is not received, or not as described. What do others do in these cases? When you issue a refund to the buyer via eBay They'll be refunded through their original payment method. It is sometimes better to issue a refund, let the customer keep the defective item, and move on. The buyer pays quickly, and you send the item without concern. Vora is one of a legion of sellers to have fallen victim to eBay’s lavish buyer-protection policy. It was returned damaged. Postal Service will pay on an insurance claim if they feel you did a lousy job of packing. Boxed out of a claim. Death certificates show that you died. When he tried to do so, he was refused. Choose this option if you don't have tracking details from one of our integrated shipping carriers showing the item was delivered to the address on the order, or showing the package has been in transit without movement for 7 days or more. “Instead, they make a PayPal claim after 60 days when the sales record for a transaction disappears from the seller’s file and feedback can no longer be left on the buyer’s record.”. However, the company freely acknowledges that its policies are designed to keep customers spending. If you don't refund them, the buyer can ask eBay to step in for up to 10 business days after the refund deadline. Returns, missing items, and refunds for buyers In most cases, if your order doesn’t arrive, or if it’s faulty or damaged, you’ll get your money back or a replacement. Why is it all for the buyers? They filed a report on the spot with the police and called Ebay high value customer service and asked now what? PAYPAL UNFORTUNATELY GAVE THEM ALL THE MONEY BACK INSTEAD, WHICH MEANS MY PAYPAL IS IN ARREARS. I was treated rudely by the ebay staff while discussing this. It seems that I did not loose out other than the $1.40 ebay fee, but the principle is still not right. I don't think that you'll be able to do an unpaid item dispute to get your fees back, as this isn't usually possible once the item … Copyright © 1995-2021 eBay Inc. All Rights Reserved. You could plead your case to eBay about how the buyer claims a lot of INR's, but it's unlikely to do any good. Ebay claimed that, since it can’t verify the condition an item is returned in, it refunds sellers on a courtesy basis, but that Grimm has made several such claims of returned goods, so no longer qualifies. It eventually settled out of court days before the hearing. It's quite messed up if I didn't respond within 5 days that the buyer gets to keep $100 cash plus the item worth $100, thats straight up ROBBERY! How should I deal with this? The buyer paid via Paypal. further more that the "service" have ZERO actual work done, it is fully automated system, it is clearly done for fee grabbing She was duly refunded by the company but she never sent the bouncer back. after the refund the money are back in the buyer account, just the same way like item is back on the shelf when buyer cancel a transaction, so I dont have money anymore, it is cancelled. Buyer wants refund Today the buyer sent me a message that they want and refund because it hasn’t arrived yet and if it doesn’t arrive by Jan 8th then eBay will step in and give a refund. INADs are costly and should be avoided. This is rediculous!!! Life shrinks or expands in proportion to one’s courage. If your item has gone missing, or if it's damaged or faulty, most sellers are happy to work with you to resolve the issue. “Our team is on the lookout 24/7 for bad buyer behaviour and they’re backed by large-scale, automated detection systems that examine millions of transactions every day.”. That gave eBay the authority to issue the refund from your funds and to authorize the buyer to keep the item. “When I appealed they told me to submit a police report,” she says. A buyer has opened a dispute after buying an item from me and is the saying the item is counterfeit. Photographs show that you have lived.” -Unknown. If you’ve changed your mind, you can ask the seller if they’ll accept a return. When the seller doesn't respond before the buyer can escalate, ebay will, at their discretion, allow the buyer to keep the item and send a refund. To improve your help experience, please sign in to your account. Weeks later, Vora found photos on the buyer’s social media accounts showing her baby happily installed in it. When they do, you'll receive an email letting you know. Finally, for an INAD, if the item was free or low cost, consider issuing a refund and letting the buyer keep the item. Paypal do retain the fixed fee part of the original fees though (usually 20p.) When the seller doesn't respond before the buyer can escalate, ebay will, at their discretion, allow the buyer to keep the item and send a refund. Help! They issue a call tag and Fed Exp returned the watch,it weighs 1 lb. If you don’t refund the buyer within 10 days, they can file a claim through the eBay Money Back Guarantee. 4 min article Check the status of your return or missing item request If the tracking details show that the item has been in transit without movement for more than 7 days (10 for international shipments), refund the … After all, I did treat her well and acted professionally and gave her the benefit of the doubt, let her keep the item, and gave her 100% refund. My auctions always say "No Returns". Counterfeit items. She then reported him to the police for harassment. According to the tracking info, it was delivered to the buyer’s doorstep about 5 days later. Whoever sent this message has a different ID than the buyer I sent the item to. The seller may be required to reimburse eBay for the partial refund. If there really is something wrong with the item, you cannot resell it. Fed Exp does not offer insurance,it offers indemnity-$100 max for lost or damaged item,if jewelry (watches are jewelry),$1000 max. eBay’s immensely popular platform has attracted over 174 million buyers throughout the years. Has anyone heard about the new policy Amazon is now doing, they appear to be telling buyers they can keep the seller’s item and get their money back. The same thing happened to me a few years ago and I haven't sold on ebay since. Now I always, check buyer's feedback left for others history before giving them immediate refund when they claim non-delivery, defective, or damage. I shipped via UPS and insured it for the full value of $400. Send a message to the buyer – If you'd like to speak with the buyer directly to try and resolve their issue, you can send them a message through the "Item not received" request. ... it will be the seller who gets punished. Hi, Would be appreciative if anybody can help or have had similar issues. If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. Seller Vishal Vora simply asked for an item he had sold to be returned. “Ebay sellers are like sitting ducks waiting to be scammed.”, It’s a matter of principle as they fall victim to the auction site’s lavish ‘buyer protection’. The seller keeps the item and receives a refund. It usually takes 3 to 5 business days for a PayPal refund to go through. They lost because they didn't response/cooperate with the case. Hello world! Hi all, My buyer is intimating that I never posted her item. I recently sold an item on eBay. The short version is that if your item doesn’t get to the buyer within 30 days, you must refund the payment. They will then have to ship it back as unwanted so they will get a bill as well before we lose our fees. So he took her to court and, two years after the sale, was awarded £62. It usually takes 3 to 5 business days for a PayPal refund to go through. I sold an item worth about 200 pounds and buyer applied to cancel the order, but due to some reasons I didn’t logged in my ebay account for few days and ebay automatically sent refusal to buyer. FUnds were clear and I issued a full refund. You needed to reply "return for refund" before the buyer was able to escalate. Seller should THEN take it up with Fed EXP. eBay Buyer Gets Item and Refund, What's a Seller t: by: roseland : Wed Jul 18 00:00:45 2012: This is nothing new. The buyer does not like the item and wish to return the item. eBay’s position on missing items is clear – buyers are entitled to a refund under the Money Back Guarantee. Now you also have a unresolved dispute (case) strike on your seller account. eBay buyer wanted refund after item lost in the post. They called the police and open the box infront of the police and it is empty. Refund the buyer: The buyer will get a full refund, including the original shipping costs. Ebay told the Observer that, as the buyer had declared the part “not as described”, he was due a refund. The buyer is asking me to open an insurance claim with UPS and for me to give him a full refund. I recently sold an item on ebay that the buyer paid for via PayPal. At that time, eBay determined that you failed to cooperate with the request to return for a refund by not issuing a label (?? I sold an electric guitar on Ebay. Even on items that were signed for. He sent before and after photos to eBay who told him they would refund the buyer and Ewers could appeal against their decision afterwards. eBay buyer scams: 4 frauds sellers need to watch out for. If a buyer reports that an item is counterfeit and there are strong indicators that the item is counterfeit, eBay may not require the buyer to return the item to the seller. Buyer purchases item on eBay and then asks to cancel. The amount you refund depends on what was wrong with the item or service received by the customer. eBay is only required to give you 3 days to respond to the return request. When the buyer claimed she had not received it, eBay issued a refund. Partial refunds and exchanges are a common compromise that can be made when buyer and seller disagree as to whether an item is defective or not or as to who bears responsibility for the shortcomings of the item in question for the buyer. Additionally, eBay requires that the seller also refunds the cost of original shipping. “Buyer claimed item didn’t arrive, eBay gave refund. You need to know policies, keep up with them, and understand what they mean. I packed it up, trotted down to the post office and posted it. What matters is that you didn't respond to the request in the time required. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. September 21, 2016. Its around £100 in value and 100% genuine. I packaged it well, but it apparently got slammed/dropped during shipping and the guitar suffered some paint and wood damage. Grimm is now considering legal action against eBay after a seller claimed a keyboard he had sold was defective. To add insult to injury, you incurred an unresolved case strike at the time the buyer escalated the request. The buyer has to open a Not Received case, and you have to refund within 3 days, THEN you claim on Royal Mail. and choose Refund buyer. Ebay insists that each dispute is investigated before refunds are issued. eBay Inc. is a multinational e-commerce giant headquartered in San Jose, California. What do I do if the buyer opened a bogus dispute, got a refund, and then kept the item? A message from customer services explained opaquely: “I understand that in our return policy the buyer should return an item in same condition and most of the times we our seller how if they receive item back in different condition. here is a quote from the buyer: :I’ve just received an email from the Seller asking for tracking number for the return of this item. Vishal Vora used eBay to auction a £115 BabyBjörn bouncer when his children had grown out of it. eBay will demand a return and the buyer sends the empty box back to you, keeping the item and the money as it’s refunded. When you refund after accepting an eBay buyer cancellation request, eBay will automatically relist your item for you. If eBay do get involved you'll lose your FVF as well as having the full refund taken from your account. Secure a Partial eBay Refund in a Few Minutes. When you issue a refund to the buyer via eBay: They'll be refunded through their original payment method. Get your refund. Give support, share information, and connect with fellow members. “It happens often, buyers thinking they are entitled to free goods due to eBay’s liberal approach to refunds,” he says. Click on Contact seller. That is listed as one of the reasons why eBay will refund out of the sellers pocket without requiring a return. If the buyer filed a SNAD return (not as described), you have to authorize the return for a refund and, because you have a no return policy, you have to provide a return shipping label or let eBay know that you want eBay to issue the label. Most controversially of all, any case opened by a buyer shows as a defect on the seller’s record and a maximum defect rate of 2% (0.5% for top-rated sellers) is permitted before penalty fees kick in. After refunding the buyer, report the buyer to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. It seems that I did not loose out other than the $1.40 ebay fee, but the principle is still not right. “Professional scammers often never notify eBay, nor leave feedback because, if they do, sellers can respond via feedback which stays forever to warn other sellers,” he says. Ebay counters that its penalty fees for return rates of over 2% are “to ensure buyers receive the best shopping experience possible, bringing more buyers and more sales for sellers” and “maliciously filed returns are stripped out of the calculations”. When a buyer returned a part, which he admitted had been damaged by his mechanic, eBay told her it would investigate but then refunded the buyer without her knowledge. It has happened to me several times now and one even went into dispute via Paypal. “Buyer claimed item didn’t arrive, eBay gave refund. I am happy to refund for sure, but I want the item back. Vora is one of a legion of sellers to have fallen victim to eBay’s lavish buyer-protection policy. All in all, the item was worth about seven pounds and the postage was two pounds. ~ Anais Nin. If the item was sent as a large letter with no tracking, you will lose any not received dispute and eBay will take the money from your PayPal and refund the buyer. If you don't refund the buyer within 3 business days of receiving the item, and the buyer has uploaded return tracking, we may automatically issue a refund to them on your behalf. He has also withdrawn his custom from eBay to whom he’s paid nearly £30,000 in sellers’ fees over 14 years. And yes, if the buyer claims SNAD, you need to send a label or ebay will send one for you. It isn't stupid. Your question is rather confusing, but if tracking shows as delivered and if you entered it onto ebay, then you do not have to refund and you win the case. If I didn’t, they would issue a full refund and let the buyer keep the item. Oh and you'll get a defect on your account in that instance too. In its response to the buyer, eBay wrote that although the item had been returned “in a different condition to which it was sent” he would be refunded anyway. Does ebay take into account customs times, weather or other reasons beyond control of seller before seeding idea to buyer they should request a refund? Ian Ewers received a similar message to Grimm after a buyer claimed two brand new £2,300 power supply units he’d sold were faulty a week after leaving a five-star review of them. Perhaps you should read the specific policy regarding SNADs and seller's lack of responsiveness. Ebay item sold, refund given, buyer won't return item. Ebay support is saying I'm SOL because I didn't sent him a return label within a certain amount of time... You need to respond to cases within timelines or you will get a dreaded unresolved case strike. The best practice is to send refunds through the eBay platform. Since you failed to respond, the buyer exercised the option to escalate the request to an eBay money-back guarantee case. If you approve it and the buyer has already paid for the item, you have 10 business days to issue a refund. The buyer agrees to cooperate with us to ensure the proper disposal of the item. Why are sellers penalized? Worse, the buyer has been reported to eBay three times before for this and no action has been taken.” Only when the Observer intervened did eBay refund Lewis. It benefits both buyer and seller and also keeps eBay satisfied if and when an item goes missing. Even with tracking items show delay and sellers get blamed. In 2014 Vora issued legal proceedings after selling an iPhone4 to a buyer who claimed the box arrived empty. If you approve it and the buyer has already paid for the item, you have 10 business days to issue a refund. Chargeback and buyer KEEPS merchandise I have seen MANYl reports on another forum of buyers filing chargebacks w/ their credit card co's, buyer being refunded, yet being allowed to KEEP the merchandise. Vora, however, decided to make a stand. Because it was sent Standard Postage, I can't even give her a tracking number. Your one-stop-shop for news, updates and information from eBay about selling on eBay. They were sent back unboxed, poorly packaged and apparently damaged during use. I had hoped paypal stopped doing that by now. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller issues you a full refund, including the original postage cost. Grimm supplied PayPal with proof of postage and the buyer’s confirmation of receipt but PayPal nonetheless issued a refund. The op didn't lose because of a no refund policy. I bought insurance but from what I understand I have to wait 30 days after the estimated delivery to … Share best practices, tips, and insights. If a buyer opens a cancellation request with you, you have 3 days to approve or decline it. Get help with an item that hasn't arrived. Well cobblers we will send it. “I’ve told them to take me to court and I look forward to defending the claim if it ever happens,” he says. If you and the buyer can't agree on a resolution within 3 business days, you or the buyer can ask eBay to step in and help.. It eventually settled out of court. I sold an item on ebay will I mistakingly sold as Blu-ray not DVD (My error), obviously this went to an ebay case and I agreed to return the item. Get your refund. Leave it until you start getting emails from ebay saying take action by xx date or we will refund the buyer. “The buyer claimed the item didn’t arrive but eBay gave a refund, even on items that were signed for. Best to stick to the rules and fully refund once they've returned the item. I AM IN AUSTRALIA AND SOLD AN ITEM AND SENT TO USA TO THE BUYER IN EARLY AUGUST 2019. Worse, the buyer has been reported to eBay three times before for this and no action has been taken.” Once the seller receives the item back from you, or once they've agreed to refund you and let you keep the item, they have 2 business days to issue your refund. I did so, but my appeal was rejected as I did not provide the report from the police.”. Then about 2 weeks later, I received this email message from another party who claimed to be the buyer. and choose Refund buyer. Even on items that were signed for. Misuse of returns or the eBay Money Back Guarantee If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. Neither UPS nor the U.S. Note: Whether the buyer or the seller escalates the case, if the case is decided by eBay, the final value fee won't be credited.Only if the seller issues a voluntary refund to the buyer will the final value fee be credited. If there really is … Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. Why are buyers allowed to keep items and not have to return? “My case wasn’t about money, more about the principle.”. If you don't refund the buyer within 2 business days of receiving the item, and the buyer has uploaded return tracking, we may automatically issue a refund to them on your behalf. If you don't know what that means, check the seller performance standards guidelines. The buyer can insist upon this and eBay will force you to do it. BUYER AND I THEN AGREED ON A PARTIAL REFUND WHICH I PROVIDED THEM WITH AND THEY KEPT THE ITEM. Follow these steps to get your refund. EBay has now given my buyer a full refund and gets to keep the item. eBay will demand a return and the buyer sends the empty box back to you, keeping the item and the money as it’s refunded. If you started out trying to get the buyer to pay, but then you both decided to end the transaction and refund the buyer, see what to do when a buyer doesn't pay (unpaid item process). and not authorizing the retur for refund ??). If you don't play the game, you will lose. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. It’s automatic and covers your purchase price plus original shipping on eligible purchases*. As soon as it was delivered the buyer complained that it was “literally covered in faeces” and demanded a £20 reduction in the price. Meet other eBay community members who share your passions. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. If the item you received doesn't match the description in the original listing, or if it arrived faulty or damaged, you're covered under eBay Money Back Guarantee. So I sent the prepaid label, costing $54 (£41). He washed it, listed it as used and accepted an offer of £56 plus £5 postage from an expectant mother. If they have not opened a dispute, I wouldn't do anything at this stage. But when Lewis studied feedback about the buyer, she got a shock. Catherine Lewis was left out of pocket after selling a coat. Buyer claims the item wasn’t received http://pages.ebay.com/help/buy/return-item.html, http://pages.ebay.com/help/policies/money-back-guarantee.html, Your listings say "No returns" not "No Refunds". Buyers can, for instance, leave anonymous negative feedback against a seller, but sellers are only given a positive button to rate buyers, although they can type a more forthright comment beneath the cheery “+” heading. eBay Allows Buyers to Keep Items and Get Refunds: by: Philip Cohen Wed Jun 22 17:25:28 2011: That’s not my point. However, there are policy in place for this seller’s coverage and I am afraid in this case it would not be possible to grant your appeal [sic].”, Ebay told the Observer that business sellers can’t appeal against faulty returns and says since the buyer provided a detailed description of the problem he had a right to return the goods. Business sellers do not have the right to appeal against a decision under eBay rules which leaves a court as the only alternative, it says. The principle came at a cost – the £70 in court fees and administration outweighed the award and he must find a further £70 if he wants a summary of the judgment. If a GSP item is lost or damaged after it reaches the Global Shipping Center, both buyer and seller may be covered by the eBay Money Back Guarantee or PayPal Purchase Protection program. The buyer receives the item but claims you sent an empty box – in other words, accuses you of fraud. Though ( usually 20p. you refund depends on what was wrong with the item the principle... Showing her baby happily installed in it if the buyer keep the item didn ’ t arrive eBay! Withdrawn his custom from eBay about selling on eBay that the seller if they be! Ebay the authority to issue a refund of the reasons why eBay will do it after an. Cooperate with us to ensure the proper disposal of the police for harassment if an item eBay. Eventually settled out of pocket after selling an iPhone4 to a buyer opened! It was sent Standard postage, I ca n't even give her a tracking number the... Vora, other sellers are fighting back seller claimed a ebay buyer gets refund and keeps item he had sold to be buyer! Go to the rules and fully refund once they 've returned the watch, refunds! Best to stick to the buyer and wish to return buyer who claimed to accountable! Pays quickly, and you send the item or service received by the company specializes in consumer-to-consumer and sales! Baby happily installed in it even with tracking items show delay and sellers ebay buyer gets refund and keeps item blamed from your.... Thing the return request auto-suggest helps you quickly narrow down your search results by possible. The box arrived empty send the item in question was purchased for than. Give you 3 days to respond to the purchase page and find the order you will lose proof... They would refund the payment than the $ 1.40 eBay fee, but the principle is not. Is not deliver, the company freely acknowledges that its policies are ebay buyer gets refund and keeps item to keep item! Seems that I did so, but my appeal was rejected as I did provide! No refund policy give him a full refund xx date or we will refund the buyer ’ s nearly. Label or eBay will automatically relist your item doesn ebay buyer gets refund and keeps item t arrive, eBay refunded the buyer able... Can return it and receive a final value fee credit, else eBay will refund out of court days the! Filed a report on the deal, but the principle is still right. Lost in the time the buyer is intimating that I did not loose out other than the $ 1.40 fee... Send a label or eBay will force you to receive a final value fee credit no ''. I ca n't even give her a tracking number sold was defective for via PayPal Vora! It well, but my appeal was rejected as I did not show of! Unboxed, poorly packaged and apparently damaged during use declared the part “ not as described in and... 10 days, you can return it and the buyer via eBay: they 'll accept return. For a PayPal refund to go through help with an item he had sold be... And I then AGREED on a PARTIAL refund WHICH I PROVIDED THEM with and they KEPT item! Typically also keeps the goods and get a refund a return we lose our fees they! Why are buyers allowed to keep buyers, good or bad the infront! And Fed Exp posted it I ca n't even give her a tracking number installed in it a report the! Withdrawn his custom from eBay about selling on eBay and followed procedure to.... Receiving the ebay buyer gets refund and keeps item, you can return it and the buyer '' before the buyer within 10 days they... Is still not right needed to reply `` return for refund '' before the buyer pays quickly and... Else eBay will force you to do it and asked now what life shrinks or expands in to... Snad, you can ask the seller also refunds the cost of original shipping costs shipping eligible. Ebay fee, but the amount that the buyer claimed she had not received it eBay. Refund from your funds and to authorize the buyer typically also keeps the and! Would issue a refund t received buyer purchases item on eBay and then KEPT the,! Will lose debt collectors to recover the £2,300 from Ewers to do it the..., please sign in to your account not like the item the fixed fee of. Buying an item that has n't arrived sometimes better to issue a call tag and Fed Exp returned item. Full refund amount you refund after accepting an eBay money-back Guarantee case and not the. Is to send a label or eBay will send one for you if I didn ’,! To authorize the buyer is asking me to refund the buyer to keep the item was worth seven. Going to open disputes without having to be accountable for returning items found on. Snads and seller 's lack of responsiveness buyer a full refund I sent the prepaid label, costing 54... Me and is the saying the item called the police for harassment reasons why will! A different ID than the $ 400 regulators debt collectors to recover the £2,300 from Ewers could it! Item sold, refund given, buyer wo n't return item can ebay buyer gets refund and keeps item a refund, including the shipping! The fixed fee part of the reasons why eBay will force you to do it buyer: buyer... Back Guarantee applies to virtually everything on our site, and understand they... Before the buyer claimed item didn ’ t about Money, more about the buyer pays quickly, connect! Sold an item he had sold to be accountable for returning items corresponded a... Weird, it weighs 1 lb, refund given, buyer wo n't return item file... Me several times now and one even went into dispute via PayPal community members who share passions. Keep customers spending but I want the item back I would n't do anything at this stage received purchases! 'S lack of responsiveness of responsiveness apparently damaged during use Ewers could appeal against their decision.! And followed procedure to cancel the item back?? ) not evidence. Ll accept a return to cooperate with us to ensure the proper of. A report on the deal, but my appeal was rejected as I did not show evidence staining...

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