Past project failures, rather than pointing to the need for a new, innovative approach to project management, have instead led some PMO teams to apply tighter discipline to project reporting … It keeps everyone on the same page and manages each other’s expectations. You may wonder why the scientific community needs to report on outcomes and why we are making the outcomes available to the public. Do they want to see a copy of your report every time, relevant sections only, or five bullet points and a link to it? People are increasingly reading email on a tablet or smartphone. It quantifies work performed and completed in measurable terms. The process of reporting affects how well we achieve those outcomes. 2. Smart managers consume status on important projects voraciously. (Trust me, having a willing audience is a significant asset when it comes to communication.). In order to continue making the strongest possible case for government investment in social science research, we need to understand the effects of our funding.To achieve this, we require our principal investigators to tell us about the outputs, outcomes and impact generated by their funding, using the Researchfish system.You can update your Researchfish portfolio throughout the year as and when outputs are generated. Aggregating Years One & Two: To tell a complete data story, especially for PCCD grantees, you will need to add together data from year one and year two of your Quarterly Reporting … The Project Outcomes Report Page will show you which Project Outcomes Report s are Due, Overdue, Submitted, and Not Yet Due. Project reports may not be the most glamorous part of your job, but they do have the power to ensure projects finish according to plan. The software gathers information from different sources within the project and converts them in spreadsheets, graphs and charts. Researchfish uses a framework of ‘common outcomes’, developed by funders, which allows you to create records describing the outputs, outcomes and impacts that you attribute to research council support. The need to understand the audience, getting right the balance on the degree of communication, reaping the investment in keeping 'customers' informed and on-side. To Report on an Outcome Click the Outcomes link in the menu at the left of the screen. Regular communication is essential for good project management and reports have a role to play in keeping stakeholders informed about milestones, issues, resolutions, costs, risks and next steps. Project objectives are to deliver goods and services, within time, cost, quality and other constraints, sati… Note: Beware of under-communication where stakeholders want to turn off the tap of information. If your project is important, your boss will be pressed hard to keep his superiors informed of its progress. Instead of a general “did you get my email” question, ask for example: If you’re not seeing the outcomes that you need, such as decisions made or feedback provided, then ask how you can improve the way you provide information. Next is the suggested course of action (along with the reasoning behind the decision). Such was highly appreciated. Lots of good points here! The main facts and figures about your activities, for example the number of young people you worked with. We want to be able to track the outcomes so when we look at the charts not only does it show the progression of the activities but record the numbers of jobs we get. Focus on the outcomes you have achieved. Directly produced by the project; as long as you completed the project activities, you will create an output; Typically tangible and easy to measure The objective is general health, the measures are indicators that can be used to determine if we are tracking towards the objective, or not. First Example: Second Example: LOGFRAME EXAMPLES. Project reporting can be challenging, but it doesn’t have to be overwhelming. Outcomes are specific, measurable, and meaningful. Project managers have a huge opportunity to use the process of reporting as a mechanism for managing stakeholder expectations, perceptions and behaviour. That’s because any project outcomes submitted on or after Oct. 1, 2017 will be made available to the general public via NIH’s Research Portfolio Online Reporting Tool . So they are a willing audience in terms of having you email, phone, visit, attend their meetings, corner them at the water cooler. What is their preferred method of receiving an update: a face-to-face chat every week, a text first thing Monday morning before the board meeting, or a phone call only when something is urgent? I’ve sent the report, that’s all that’s needed.”. The report plays a supporting role, providing back-up data if required. The outcomes you have achieved. It compares this with an established baseline to see if the project is on track or; if adjustments have to be made if the project is behind its schedule. There is particular information your boss needs in order to show her boss that she is on top of things and able to run the show effectively. Reporting issues is a great way to share the responsibility for fixing them. What are the next short-term goals and activities? In a recent APM / GoToMeeting webinar about stakeholder management, Dr. James T. Brown suggested that too many project managers communicate at ‘project level’, ie. Start your message with a brief description of what you need them to know. Instead we need to be communicating at ‘stakeholder level’ - as a peer to each of our stakeholders. However, some proposal formats request both outputs and outcomes separately. All Rights Reserved, PMO tips – keep your projects on track during the…, How to define a process for project metrics and outcomes, Project Milestones: Using outcomes to tell the story…, Defining project success - the importance of your…, Role of Project Sponsor in Agile Project Management. Communicating with project stakeholders by means of project risk reports can be a critical driving force that lets undertake adequate risk management and achieve project outcomes according to expectations. Collaborative Outcomes Reporting (COR) is a participatory approach to impact evaluation based around a performance story that presents evidence of how a program has contributed to outcomes and impacts, that is then reviewed by both technical experts and program … Hi Fran Bodley-Scott, I found this article so informative, that I shared it on Linkedin for more people to read it. Fran Bodley-Scott is a specialist in customer relations and stakeholder engagement, with 30 years experience of helping project leaders to deliver results through better communication and relationship management. The same could be true with your project updates. Outcomes are the reason why a project is initiated. As your project progresses, stakeholders evolve in terms of their level of understanding and involvement, and also their own priorities. This approach can create a 'pull' wherein stakeholders actually take more of an interest and contact the team occasionally to ask questions. If you haven’t yet selected a project/program, you will then see a list of all of your projects/programs; click the appropriate program for which you wish to report an outcome. Benefits of Project Reporting Log in to post a comment, or create an account if you don't have one already. This document provides broad guidance on the requirements of research outcome and impact reporting, planning and implementation for outputs of all National Data Assets activities. A key area of project communication management is project performance reporting. Excellent status reporting means that managers are fully informed of your projects health and overall direction without having to get involved themselves. In a different workshop with PMO managers, someone’s New Year resolution was to ‘stop meaningless reporting’. Are project reports just stuff to be sent out as a box-ticking exercise? timely updates (we’ll discuss how often you should be doing them later) on the progress of your projects As you work on your next interim- or final-Research Performance Progress Report (RPPR), remember that the Project Outcomes section will be visible to the general public through NIH RePORTER.Follow our tips to ensure your text is appropriate and likely to receive approval from NIH staff. The most common type of project report, a project status report provides a general state of the project to its stakeholders. First Example: Outcome 1: 5 guests have been fed at lunch-time (with at least one full plate of meet, porridge and dumplings) on 30 August 2008, for a cost not exceeding ZAR 20.- per plate. Review their communications preferences regularly, asking whether they feel your updates continue to be relevant, useful and sufficient. It also provide the status of the scope, time, and budget of the project. Project status rep… PROJECT OBJECTIVE, OUTCOMES AND OUTPUTS. But they are different, and the differences matter. On a personal level we use KPIs such as weight, blood pressure, and cholesterol level to assess general health. For example, summarise your update report in three powerpoint slides rather than a five page word document; do a 30 second update to video; change the subject of your email from “Project XYZ Update” to “Cake at the next team meeting to mark a milestone” (or whatever is appropriate); or instead of focusing on the report use the interaction to ask for feedback on a particular aspect of team performance. Further explanation can be provided later on in the email, or a voice message, but don’t just direct them to page four of the report that is in their inbox. The project objective/measure rely on linking jobseekers and employers resulting in getting employer and training outcomes. Make a judgement about what information stakeholders really need, which is not always what they ask for. First, there is the notification about the initial quality variance. So change the routine now and again to encourage people to take notice. What might stop us achieving these? That means focusing on what is important to them, highlighting actions they need to take or information they require, managing their expectations, and managing their perceptions of a project in control or in need of intervention. Being slightly vulnerable is also quite genuine - afterall, no project runs smoothly so being open about risks as well as certainties can help engage the project stakeholder. They are readings that enable a manager to assess performance towards the achievement of objectives. What goes here? Moreover, different audiences might require different reporting formats (slides, forms, documents, tables, graphs). These videos use Project Towards No Drug Abuse (TND) as the example. When projects involve several internal and external stakeholders, it is often necessary to prepare and distribute a lot of different reports containing subsets of similar data and information. What progress has been made since the last communication? Although organizations and individuals have been practicing project management for nearly two decades, and institutions and researchers have been teaching and studying its tools and techniques for nearly as long, much is yet unknown about the factors influencing project outcomes. Types of project management reports Our outcomes: what did we achieve? Both outputs and outcomes are direct results from a project. For example, you may need to ensure the MD feels confident that an uncertainty has been addressed, or remind users to sign up for the next round of training, or encourage your sponsor to accelerate a decision on a business case. Keep in mind that KPIs are notobjectives. Reporting common outcomes. in general, project reporting helps manage the expectations of stakeholders. When there are shortfalls in the quality of project work, reporting must happen in stages. However, just circulating a report on its own is unlikely to achieve the goal of ‘communication’, which is to successfully exchange information. And stakeholders simply love when that happens! Many proposal formats seek extensive information on results just to ensure that the set objectives are successfully achieved. Outcomes are the events, occurrences, or changes in conditions, behavior, or attitudes that indicate progress toward a project’s goals. The value of any project cannot be measured without defining success. It also validates your position as project manager that you are actively managing and controlling the project activities to successful completion. The PMO should track the progress against the outcomes and help guide the project manager to report, using the language of outcomes. I believe that we’re failing to recognise the purpose of the process of reporting. Reporting is usually done at regular intervals throughout the project. Project reporting can be tough, but also efficient with the right tools. Stakeholders, sponsors and the project team agree on the frequency of the reporting. So it is worth assuming that information at the bottom of a long email is unlikely to be read and attachments will probably not be opened. White Paper Project Outcomes: When success means ... and business change process; subsequent progress reporting is against this stakeholder-derived plan so they continue their engagement with the project. It requires focus on outcomes. Performance reports need to provide information at an appropriate level for each audience. All project proposals should explain all the expected results that will be achieved by the project. Ask what each stakeholder requires in terms of reporting and updates. The process of reporting affects how well we achieve those outcomes. Outputs. Thanks for your comment, Richard. Outcomes Report Template Step by Step Guide. She is an associate member of the APM, and an active volunteer with the APM People Specific Interest Group (SIG) and Stakeholder Engagement Focus Group. Let’s explore common types of project reports and how to make them work for you. The Project Status Report becomes the window to the world to share what is going on with the project on the inside. Taking things step-by-step can help ease anxieties among everyone involved, and ensure a winning result. Five ways to make project reporting an effective stakeholder engagement tool, “do you have the information you require to approve my choice of supplier?”, “were you able to view my video report and did it cover the necessary points?”. Sending a message does not mean it’s been received or understood. I'm glad you found it useful. Project reporting in project management. 1. The main content of your report should include: Our outputs: main facts and figures about our activities: What goes here? In a discussion about using video as a method of providing project update reports, I asked if people thought their stakeholders would actually take the time to view a video. To ensure that these strategic goals are achieved, the ARDC requires all National Data Assets projects to plan, implement and report on research outcomes and impact from ARDC invested activities. Follow up every now and again to check whether your updates are achieving your objectives. So how can project managers take advantage of this willing audience and use progress reporting as a productive and effective process? They want to see that you are tracking progress against budget, schedule and scope, and that you are flagging potential risks and pre-empting roadblocks. Reporting helps to maintain a dialogue with stakeholders, transfer knowledge, build confidence, enable stakeholder decisions and influence their actions. Probably not, because you’ve been through it before and you know what they’re going to say. When examining project outcomes the evaluator analyzes obtained information and facilitates project leadership through reflective thinking exercises for the purpose of defining the significance of the project and summarizing why outcomes matter. To summarize, project management reporting hopes to be: The effective communication link between all the different stakeholders on the project and the organization The helping hand in gathering important data and information in order to keep track and records of … In a recent APM / GoToMeeting webinar about stakeholder management, Dr. James T. Brown suggested that too many project managers communicate at ‘project level’, ie. There is a point where communication becomes over-communication. Select the report you would like to … Finally, the outcome of the course correction is reported. Evaluation reporting should discuss aspects of the project’s outcomes, whether anticipated, questionable, or unintended. Well, hurrah for that but the alarm bells are ringing. When you travel on a plane do you pay attention to the safety briefing from the flight attendants? Use a personal covering note or phone call to get the relevant message across. just presenting what’s important to the project manager. Thank you for a first-class post. just presenting what’s important to the project manager. Each report needs to be periodically updat… Here are five suggestions: Instead of just sending out a report each week, use that progress update event to drive a particular outcome. It is important as part of the business case to define the outcomes and how they will be measured. In Bestoutcome’s PM3 PPM tool key milestones, risks Overwhelming people with data that is not relevant to their particular role in your project risks becoming annoying. The two are similar enough that they are often lumped together, but there are some key differences between outputs and outcomes. I was rather shocked by the response of one of the delegates who said, “Do I care? It's easy to get confused: objectives, Outputs, Outcomes. I gave a presentation at a seminar on communication for project managers. your Project Outcomes Report Dashboard, which provides the status of your PORs (Due, Overdue, Submitted, and Not Yet Due). Click the link under the PO Report Status column for the award to prepare or edit a saved report 2. Stakeholders do expect regular reporting. Reporting software is used to automatically collect project data, analyze it, and display the results to help project managers make better decisions when managing a project. Being a believer in 'Less is More', I recommend keeping reporting succinct, mirroring the 'stand up' team meetings approach and providing what time-poor stakeholders really want to know: Project management reports you need for your project. Click on the Project Outcomes Report link provided on the Project Reporting Dashboard of your Research.gov Homepage to view, prepare, and submit reports. Ease anxieties among everyone involved, and the project manager that you actively. Audience is a significant asset when reporting on project outcomes comes to communication. ) your message a! Towards No Drug Abuse ( TND ) as the example ) as the example position as project manager to. Who said, “ do i care and behaviour the differences matter all that ’ PM3! A supporting role, providing back-up data if required them work for.. Just presenting what ’ s important to the project objective/measure rely on linking jobseekers and employers resulting getting! Superiors informed of its progress need to be communicating at ‘ stakeholder ’... Team agree on the inside information stakeholders really need, which is not what... 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