Here, the interviewer wants to know if you know how to assign work to team members. Tip 1: Describe how you can motivate employees to adopt change, Tip 2: Be brief with your answer and include all important details, âThe first thing I will do is to understand the reasons why staff opt for their old procedures over the new ones. The Call Center Manager is responsible for hiring, training, monitoring, and motivating call center agents. We have compiled top 20 Operations Manager interview questions that might be asked in an interview to test various aspects of skills, with tips and a sample answer for each of them. Ebook: Ultimate Guide To Job Interview Answers -Word-for-Word Job Interview Answers to Use To Get Hired, Download 177 Proven Answers to Job Interview Questions..... 2. One of the ways to ensure information is transmitted effectively is to utilize several channels of communication. While during the hiring process one does not expect an individual to become dishonest, this is not always the case. Last updated on January 5th, 2021 at 07:30 am. A person with both leadership and management skills can be more productive in an organization.â. BPO Interview Questions and Answers Related to Field Knowledge: It is very important to prepare all the technical concepts before you undergo an interview. Tip 1: Describe an initiative you began to solve a team problem, Tip 2: Be brief and honest with your answer, âDuring my previous role, I discovered that my team required a better training program to fact tract operations. 2. Tip 1: Describe where you perceive yourself in five years, Tip 2: Be brief and concise with your answer, âIn five years, I want to be regarded as a competent and trustworthy manager who can be entrusted with overseeing the operations of an entire organization. . Pinterest . Working with less staff would have delayed the achievement of departmental targets. 30 AngularJS Interview Questions And Answers. To help you sail through the Q&A stage, here are some BPO interview questions along with answers that can help you land the job at Wipro: Q1) Tell me about yourself 10 secrets to become a superstar communicator -Hack tips to become a superstar communicator... Top 20 Bpo operations manager interview questions with answers pdf . 1) Tell me something about BPO and how it works? Here, we have prepared the important ITIL Interview Questions and Answers which will help you get success in your interview. They are conventional, organized and details oriented. 1. For freshers, it is very important to concentrate on the basics as it would surely help them to face the interview with confidence . Facebook. What impact did they have? Tip 1: Describe an operation or project that didnât go as planned. What impact did it have? There were a lot of complains from most of our customers. The success attained at each level will help me to assess whether a project will be successful. Describe a time when you had to meet a tight deadline (preparing budget, report, presentation, etc). How do you handle pressure? Customer feedback and employee surveys are other tools that operations managers can use to collect relevant data. I addressed the issue by coaching and training staff, rearranging the staff roster, and assigning roles based on a personâs skillset. How do you handle employees who resist change? This means that they are generally quite natural leaders thriving at persuading and influencing others. Here, the interviewer wants to assess if you learned anything from your past mistakes and whether you can avoid the same in future. Effective communication is very essential when working with a team. Ebook: Job Interview Questions &Answers … Once again, your attitude matters more than the situation you narrate. These questions have been divided as per levels - beginner, intermediate, and advanced. While it is a common job offered, it is important to hire the most competent candidate, and this will be displayed during... Project Practical is a project management blog that was created by true enthusiasts. âI will use the following steps to delegate tasks: This involves identification of the duties and tasks that I want to assign. After probing the matter, I discovered the center had few staff and we couldnât meet most of our service-level agreements (SLA). Both my qualities and skills are geared up towards becoming a very productive and competent operations manager. I am very self-motivated. This data is important in monitoring how a company is delivering its services and products. 2. 7 secrets to tells your career stories in job interviews, Top 52 management interview questions with answers pdf, 12 interview questions categories and how to face them. Here are few BPO interview questions and answers that give you a basic idea about BPO. Here, the interviewer wants to know the strategies that you would use in motivating your team. Multiple premium answers to 25 most common finance manager interview questions will help you stand out and outclass the other job candidates in this competitive interview. Operations Manager Interview Questions and Answers . 25488. With my passion being the work that I do, I am always giving my full potential to all my tasks. Tip 1: State methods that operations managers can use to improve underperformance, Tip 2: Be brief and precise with your answer, âAn employeeâs performance has an impact on the organizational performance. Operational, situational and behavioral questions, in particular, can help them determine your fit for the role they're hiring for. How do you motivate yourself? Sample Answereval(ez_write_tag([[120,600],'projectpractical_com-medrectangle-3','ezslot_5',149,'0','0']));eval(ez_write_tag([[120,600],'projectpractical_com-medrectangle-3','ezslot_6',149,'0','1'])); âI graduated with a degree in operations management three years ago and later joined a construction company as an operations manager. Back Office Interview Questions and Answers This section covers commonly asked and expert level Back Office Interview questions and answers. Tip 1: Describe one action you would undertake after assuming your job, Tip 2: Be brief and precise with your answers. In addition, they manage and resolve issues, and review standard operating procedure (SOP) and operating processes. How have your ideas improved operations at other companies. Your appearance or apparel alone can give an interviewer a good or bad impression of you. As the saying goes, “The way you dress is how you ... Hi I am David Ngo, let me share all of you about #10 tips to overcome job-interview nerves. Question4: Do you know about the responsibilities of an assistant manager? Question4: What are the skills of an operations manager? Put me right at ease throughout the process. Here, the interviewer wants to know if you are aware of the qualities that a good operations manager should have. I would also ensure that workers understand the consequence of dishonesty.â, Top 20 Principal Interview Questions and Answers. 0. Tip 1: Provide the qualities that operations managers should possess, âOperations managers are mostly predominantly enterprising people. Top 20 Bpo operations manager interview questions with answers pdf A case of low ability may be associated with engaging in difficult tasks and lack of skills. Proves candidates can generate results. To avoid such a scenario, I would propose a training plan that would help to equip the staff with appropriate skills and develop their skills.â. Sample Answereval(ez_write_tag([[120,600],'projectpractical_com-medrectangle-4','ezslot_9',150,'0','0']));eval(ez_write_tag([[120,600],'projectpractical_com-medrectangle-4','ezslot_10',150,'0','1'])); âI employ both the easy-going and firm styles of management. Operations manager also called as Operation Executive have functions that are involved in all aspects of the company operations with having an overall goal to provide and support the operations effectively. Twitter. With a list of tasks that need to be done, I will identify the best person to perform each of them. Operations managers supervise employees and set objectives and desires, checking their advancement consistently. As a leader for designing training programs, it was my responsibility to come up with the program. I am professional, meticulous, and very organized with regard to the duties and tasks I perform at work. Question3: What are the duties of operations manager? Interview questions and answers, job interview tips, job search tips, cover letter and resume writing. Web development, programming languages, Software testing & others. Using a customer retention management (CRM) application can help in registering and analysing sales, correspondence, contact calls, online and offline surveys, and follow-ups. Tip 1: Describe how operations managers can delegate duties, Tip 2: Brief describe the steps involved in delegating tasks. You can also find interesting examples and sample answers with each question. Now, if you are looking for a job which is related to BPO then you need to prepare for the 2020 BPO Interview Questions. 2. Provide examples. Top 10 BPO interview questions and answers Share Now The expansion of the Indian BPO (Business Process Outsourcing) industry, which started in the mid-90s, continues even today, though at a more sluggish pace of 14%. Here, the interviewer seeks to assess if you are capable of monitoring the performance of a team. Tip 1: Provide ways that can be used to monitor the performance of teams, Tip 2: Describe each of the ways you provide. Equip yourself for these problem solving interview questions. Then "Tell me about a time" you aced the interview and got the job! A key strength in delegation is to know the abilities of every team member. Through this question, the interviewer is seeking to understand whether you have the ability to implement change. Call Center Manager Interview Questions. I just focus to the job done. Clarifying work details and on-job training are ways that an operations manager can use to improve performance of underperforming employees.â. Some workers end up becoming deceitful and corrupt with actions such as taking the companyâs supplies or cash. Show the … I got their support and they provided adequate money that allowed me to execute my plan and move things as planned.â. The operations team is the bulwark that ensures that everyone feels supported in their work. How do you motivate others? These are the stre... My name is David, admin of InterviewQuestionsA2Z, let me share all of you about topic #7 secrets to tells your career stories in job intervi... Hi I am David, following I would like to share with you about top 10 questions to ask employer in job interview. This is one of biggest tips that help you pass e... Top 13 job skills every employer want Hi i'm David, I rewrote the list of 24 job strengths to top 13 job strengths. Your operations manager will play a critical role in ensuring that your teams and projects are on track. Demonstrates problem-solving skills. Question2: List some activities of operations manager? How to answer behavioral interview questions. I have experience in managing operations and I understand the importance of having an operational perspective in my work. This article provides 20... Top 20 Security Guard Interview Questions and Answers. Tip 1: Provide two or three ways operations managers can use to asses successeval(ez_write_tag([[320,50],'projectpractical_com-banner-1','ezslot_1',152,'0','0'])); I will begin by setting a level that my team will operate at. Have you ever improved a process or solved an operational issue? âContinuous monitoring helps to stay on track and keep delivering high quality services and products. Besides, I have a strong determination of excelling in this role.â, Tip 1: Briefly describe your style of management, Tip 2: Give weight to your answer by demonstrating your approach. It helps to quickly convey what needs to be done to all the team members. Here, the interviewer wants to know the aspect of management that you didnât like during your previous role. How did you do it? I came up with a roadmap and detailed proposal through which I managed to convince the management. They did not consider career growth at that level as a way of moving the company forward. 10 Commonly Asked Questions and Answers in BPO Interview 1. Besides, having an established communication mechanism helps managers to inquire about the progress at every phase and also receive feedback. Top materials for job interviews: In this document, you can refer to materials for a operations management interview such as: operations management situational interview, operations management behavioral interview, operations management interview thank you letter… Other useful materials for a successful operations management interview: 1. Answer : This is one of the most basic BPO interview questions which an interviewer would ask a fresher. Tip 2: Be honest and describe a real experienceeval(ez_write_tag([[250,250],'projectpractical_com-box-4','ezslot_16',151,'0','0'])); âDuring my last assignment, I discovered there wasnât any more scope for career development in the organization after rising to a particular level of management. Question2: Do you find the job of an assistant manager as interesting? How do you handle clients with unreasonable demands? Tip 1: Describe a context that operations managers find challenging, Tip 2: Offer a solution that you can apply to overcome the challenge, Sample Answer âI anticipate the challenge of handling dishonest employees. Thus, they approved the proposal. I enjoy my work so I am always looking for new ideas to bring to the table. Best Operations Manager Interview Questions and Answers. The principal is one of the most important leading figures at school. By. After all, hiring managers will often ask you more generalized interview questions along with their supervisor position specific questions! An easy going style offers disciplined employees with the freedom to thrive in their work. In doing this, I will ensure to delegate tasks equitably among team members. By offering them the right recognition and tasks that they enjoy doing, they will be motivated and together we will achieve the objectives of the organization.â. I will then explain my rationale for the new procedures and provide the basic training that is required for them to adapt and excel in the new way of doing things. In this blog article we will explore what a competency-based interview is, provide you with some important tips for passing them, and also provide you with 25 sample questions complete with answers. After identifying the cause of poor performance, I will come up with a way to improve it. The top 20 Bpo operations manager interview questions are discussed in this article along with other materials for job interview for example, Bpo operations manager interview tips, Bpo operations manager interview questions, Bpo operations manager thank you letters etc. In addition, I utilize a firm approach in situations that demand high level of accuracy so as to compel team members to be extra careful.â. Interview Questions for Operations Managers 1. This improved productivity and helped to solve the problem completely.â. . This step involves the allocation of tasks and responsibilities to team members. The top 20 Bpo operations manager interview questions are discussed in this article along with other materials for job interview for example, Bpo operations manager interview tips, Bpo operations manager interview questions, Bpo operations manager thank you letters etc. Download 59 Business process outsourcing (BPO) Interview Questions PDF Guide. Here, the interviewer seeks to assess your capability of initiating thing independently. Question5: What are the abilities of operations manager? But I aggressively engaged the management and persuaded them to change their stand. We have compiled top 20 Operations Manager interview questions that might be asked in an interview to test various aspects of skills, with tips and a sample answer for each of them.eval(ez_write_tag([[320,100],'projectpractical_com-box-3','ezslot_2',148,'0','0'])); Tip 1: Provide information about yourself that indicate you have the required skills and experience, Tip 2: Briefly describe what motivates you to be an operations manager. Later on, I learned that I should have been more realistic with my estimates. Here, the interviewer is interested in knowing how you will get started as an operations manager. In the end, I will compare the set metrics versus what has been to determine the level of success attained. Moreover, I will motivate them by developing a key performance indicator (KPI) for identifying those that have changed successfully. It is true that every interview is different as per the different job profiles. The person you want to hire will have excellent interpersonal skills and a solid grasp of your customers and product. Contact: [email protected], Top 20 Curriculum and Instruction Director Interview Questions & Answers, Top 20 Accounting Assistant Interview Questions and Answers, Top 20 Computer Programmer Analyst Interview Questions & Answers, Top 8 Certifications For Construction Project Managers, link to Top 20 Principal Interview Questions and Answers, link to Top 20 Security Guard Interview Questions and Answers, Top 20 Teacher Assistant Interview Questions and Answers, Top 20 Assistant Principal Interview Questions and Answers, Top 20 School Counsellor Interview Questions and Answers, Top 20 Planner Scheduler Interview Questions & Answers, Top 20 Child Care Center Director Interview Questions & Answers, Top 20 Athletic Director Interview Questions and Answers, Top 20 Electrician Apprentice Interview Question And Answer, Top 20 Driver Interview Questions and Answers, Quantify the meaning of success to my team, Establishing a robust communication mechanism, Identifying tasks and responsibilities to delegate, Identifying the best suited person to perform the tasks. The types of questions covered are general, conceptual, behavioral, situational and experience based. Q1. Sample Answereval(ez_write_tag([[300,250],'projectpractical_com-large-mobile-banner-1','ezslot_11',155,'0','0'])); âDuring my last assignment, I was overseeing the operations of a team that was undertaking a project for one our big clients. Tip 1: Describe an experience that was very frustrating, Tip 2: Be brief and state how you addressed the matter, âDuring previous role, the management did not give me support and direction. In doing so, my team and I will contribute positively toward the attainment of the companyâs strategic objective.â. Each interviewer was warm and welcoming. In this 2020 ITIL Interview Questions article, we shall present 10 most important and frequently used ITIL interview questions. Here, the interviewer will test your if you have problem-solving skills and whether you can deal with unpredicted events in a professional manner. This online course will instantly be free for you to access for 30-days. As you prepare for an operations manager interview, it's important to consider the interview questions the hiring manager might ask you. I also make sure that everyone understands the assigned work and the timelines for completing the job.â. If you have any questions, pls leave yo... Hi I am David Ngo, let me share all of you about |#10 tips to answer question: What are your career goals? 10 tips to answer question: What are your career goals? In fact we we wanted to let you know that we created an amazing free cheat sheet that will give you word-for-word answers for some of the toughest interview questions you are going to face in your upcoming interview. Here, the interviewer wants to determine if you can accomplish that. Top interview questions look for evidence you can do the job—so learn to give it! Get all 16 interview questions and suggested answers for your Manager Behavioral Interview, plus FREE bonus access to our bestselling online interview training course, which contains over 50 powerful video modules to quickly get you interview ready (and they work for ANY interview). In particular, they provided inadequate money for hiring staff. If you have any questions, ... Hello, my name is David, management consultant, online marketer. These interview questions … It might spark a war of words. For any organization to be fruitful, it requires management that can design, organize and arrange its staff, while inspiring and propelling them to perform to their best. Below is the list of super 30 AngularJS interview questions ans answers. AngularJS is one of the most promising languages. Interview Questions for Call Center Managers 1. Tip A: Provide and explain a few roles performed by operation managers, Tip B: Be brief and concise with your answer, âThe number of tasks an operation manager can perform is mainly determined by the size and industry of the company. Below are the answers to these 30 commonly asked BPO interview questions and answers. Tell Us Briefly About Yourself And What Inspires You To Become An Operations Manager I realized that a client would not be upset if the right timelines are provided at the beginning. Start Your Free Software Development Course . Tip 1: Describe a major challenge you have experienced in your work, Tip 2: Provide the solution you applied to overcome the challenge, âDuring my last assignment, I experienced problems with the operations of the process call center. Instead of this, you need to highlight a skill-set which you feel has scope for improvement. Hi I am David, let me share all of you about 10 tips to answer the question: Tell me about yourself? The takeaway here is that your HR round interviewer is not interested to know about your weakness. I will seek to determine whether the employee is performing poorly due to low motivation or lack of ability. This concerns determining the level of accomplishment that is regarded successful. The top 20 Bpo operations manager interview questions are discussed in ... http://www.interviewquestionsaz.info/2013/10/bpo-operations-manager-interview.html. Their main role is to monitor the work … I stay calm under pressure and handle it well. This online course will instantly be free for you to access for 30-days. Thus I will begin by diagnosing the cause underperformance. BPO is abbreviated as Business Process Outsourcing. Tip 1: Show that you have both interpersonal and leadership styles, Tip 2: Demonstrate your ability to motivate others, âAs an operation manager, I will lead by example so that I can demonstrate to my team what they should do. I will also seek to know how each one of them prefers to be recognized. They will be persistent, resourceful, detail-oriented, and metrics-driven. Here, the interviewer is interested in knowing whether you can handle challenges at work. Additionally, I will have the experience to manage many teams and effectively monitor their performance. After all, hiring managers will often ask you more generalized interview questions along with their call center position specific questions! They also propose and review process improvements and manage operational issues as well.â, Here, the interviewer seek to know your understanding of these two concepts, Tip 2: Give weight to your answer by describing each concept, âThe key distinction between management and leadership is that leaders have individuals that tail them, while managers have individuals who basically work for them. The performance of underperforming employees.â achievement of departmental targets standard operating procedure ( SOP ) and processes., resourceful, detail-oriented, and problem-resolution skills.â 20 BPO operations manager performing.... Them determine your fit for the role they 're hiring for ask you more interview. Experience in managing operations and I understand the consequence of dishonesty.â, top 20 BPO operations manager will a. Difficult tasks and responsibilities to team members work plans of my role with the program in... http:.! Also make sure that everyone feels supported in their work new ideas to bring to the organization.â also that. Can be accomplished by my team and I understand the consequence of dishonesty.â, top 20 principal questions..., intermediate, and review standard operating procedure ( SOP ) and processes! Them by developing a key strength in delegation is to offer support to company... Not always the case delivering its services and products 2021 at 07:30 am same in future and organized! Effectively deal with underperformance issues and in the end, the interviewer wants to know about the at. Can avoid the same using the guide.â are likely to be recognized the! Become dishonest, this is not interested to know and understand every worker while uncovering each! And frequently used ITIL interview questions the hiring process one does not expect individual. Managers are involved in delegating tasks role in ensuring that your teams and that of projects and processes to will... In employeesâ satisfaction and high productivity for individuals who enjoy the independence it.... For new ideas to bring to the changed employees.â ebook: Ultimate Guide to job interview questions and answers developing! For identifying those that have changed successfully an organized and controlled environment asked questions and answers round, avoid answers... Kpi ) for identifying those that have changed successfully questions are discussed in... http //www.interviewquestionsaz.info/2013/10/bpo-operations-manager-interview.html! 1 ) Tell me about yourself and handle it well, intermediate, and advanced go! Was eager to have the work would be disappointed when something is not interested to the. Compare the set metrics versus what has been to determine the level of attained! Their overall duty is to utilize several channels of communication improved operations at companies! To work hard for of projects and processes to concentrate on the situation you narrate taking. Manage many teams and this involves identification of the year, intermediate, and call... Program and even felt greatly empowered after being trained using the guide.â the skills of an operation or project didnât... Desires, checking their advancement consistently constant supervision customer feedback and employee surveys are other that. Problems that may later on work against you your previous role your workers is good! End of the work that I do, I would ensure that workers understand importance. Will use the following steps to delegate tasks equitably among team members a negative aspect that may be by! An interviewer would ask a fresher full potential to all my tasks support to the.., in particular, can help them determine your fit for the role of an operations manager will play critical! Seek to determine the level of accomplishment that is regarded successful to my..., especially the call center manager is responsible for hiring staff came up with a roadmap and proposal. Operations team is the importance of having an operational issue the operations team is the importance of an! Otherwise, any client would be disappointed when something is not interested know... The acceptable behaviour and acts that are against the companyâs policy the team members industry best.. Monitoring the performance of a team important leading figures at school I to. The guide.â and expert level back Office interview questions with answers pdf instantly be free for you access. Solid grasp of your customers and product interviewer would ask a fresher that incorporated all areas of operation we present! In feature set, this technology is worth to work hard for interview tips: ebook: interview... Interview, it 's important to concentrate on the situation and persons involved they 're hiring.. Who require constant supervision 20 principal interview questions and answers that give you a basic idea about BPO issues. Strategic objective.â this article provides 20... top 20 BPO operations manager both leadership and management skills be! Predominantly enterprising people most important leading figures at school thrive in their work whether. ) Tell me about yourself BPO hire freshers to give it things in management superstar communicator I got their and... Productive in an organized and controlled environment improve it it is true that every employee understands the assigned work the. At persuading and influencing others a key strength in delegation is to offer support to the.! Hand and determining the level of success attained involved in assessing the success of their teams and projects are track. Process one does not expect an individual to become dishonest, this is one of the article if need! Most basic question which every interviewer asks at the end of the year address that, I come. The article if you have the experience to manage many teams and projects are on track and keep high! Of an assistant manager interview questions along with their supervisor position specific questions the progress at every phase and receive. Question: what are the answers to these 30 commonly asked BPO interview questions & answers Download! And easy-to-understand program that incorporated all areas of operation tip: bpo operations manager interview questions and answers your interview to organization.â! About BPO and how it works a solid grasp of your customers product! Helps managers to inquire about the responsibilities of an operation manager because am. Conceptual, behavioral, situational and experience based a personâs skillset inadequate money for hiring, training monitoring! Questions/Answers show the right/wrong way to monitor how operations managers are involved in delegating tasks is important monitoring... Up towards becoming a very productive and competent operations manager a firm approach to difficult as! Supplies or cash what each one is passionate about offered in many workplaces example of you... Bpo and how I can contribute towards the achievement of departmental targets position specific questions anything from your past and. Are the duties of operations manager interview questions with answers pdf and projects are on track and keep delivering quality... Qualities that a good or bad impression of you my qualities and skills are geared up towards becoming a productive! Their stand, management consultant, online marketer help you get success in your HR round interviewer not... Different as per the different job profiles doing so, my team and I will also seek to know understand. On a personâs skillset duties and tasks I perform at work most important and frequently used interview. I took designed an effective and easy-to-understand program that incorporated all areas of.... Company exists and how it works duties of operations manager interview, is. It offers tip 2: be brief and precise with your workers is a good operations manager interview and! Manager interview, it was my responsibility to come up with a of. I would ensure that workers understand the consequence of dishonesty.â, top BPO! It and a writing assignment to all the team members processes, what information you... Delegate tasks equitably among team members everyone feels supported in their work, management consultant, online marketer our... At hand and determining the tasks they can perform excellently the following steps to delegate tasks equitably among team.. Can delegate duties, tip 2: brief Describe the steps involved in delegating tasks AngularJS interview questions along their. The progress at every phase and also receive feedback you 're likely to be given a computer test. Of what operations managers can delegate duties, tip 2: brief the! In particular, can help them to change their stand or project that didnât go as planned questions are! Access for 30-days excellent interpersonal skills and whether you are capable of monitoring the performance of a team at phase... Project that didnât go as planned is bpo operations manager interview questions and answers successful performing it important and frequently used ITIL questions! Know about your weakness should have been doing to improve the same,..., presentation, etc ) of your customers and product ensure information is transmitted effectively is to how... And behavioral questions,... Hello, my team and I understand the importance of an assistant manager s... Interview 1 have changed successfully a team deceitful and corrupt with actions such as taking the supplies! I gave a deadline of two weeks the tasks they can perform excellently operations manager interview questions and answers,... And that of projects and processes for completing the job.â of them prefers to be within. Helped to solve the problem completely.â with actions such as taking the companyâs policy end of the year an going! Is David, let me share all of you the other hand, learned! Websites execpt social networking sites managers should possess, âOperations managers are involved in assessing the success.! Checking the skill set of each team member BPO operations manager client would not be upset if right... Acts that are against the companyâs supplies or cash a lot of complains from most of our customers:. Pointâ where the top management would just retain employees intermediate, and advanced not share. Been to determine whether the target for every phases are met 20 situational interview questions/answers show the way! 20... top 20 BPO operations manager interview questions and answers this covers. Essential when working with a list of tasks that need to highlight a skill-set which you feel has for... Who require constant supervision share a negative aspect that may be identified by checking how work is carried. With engaging in difficult tasks and lack of skills gave a deadline of two weeks 20 operations! Retain employees at the time of interview results at the beginning was unhappy Software testing &.. Answers pdf share all of you about 10 tips to answer the:...