Click the “Show Advanced Settings” link at the bottom of the screen. I will also test it on an Android device with Reader 11.2.1 installed. Can you please tell your Reader full version?. It worked perfectly fine before. We are both using V11, we both run Windows 7 and we both use Thunderbird. Click on the apply button to close the insert link popup. So I added my gmail account as a test and marked it as default. As you can see in the animation above, we added a link to an email address. Cause The following two conditions together create this issue: Condition 1: IE 8 Protected Mode is Off IE 8 has a security feature called Protected… But let's start with your own problem: what is your default email client? Simply enter the appropriate mailto: code into the Link field of any linkable widget.. To Create a Basic Mailto Link, with the TO: field filled out: Type mailto: followed by the email address to send the email to, as shown in the example below:. I’m working with Excel sheets that contain a lot of email addresses as well. Thanks. I have tested your exact code snippet on Android 4.0.4 and 5.0 device: The "tel:*" link opens the dialer with the number already in. Now you can pull the scrolling bar downward to locate “MAILTO” option and check if Outlook is connected. I also had a problem with the InDesign PDF's email links, which ended up opening my Google home page only. Thank you Pat for trying to unravel this one. Here we will take Firefox as an example. Shirley Zhang is a data recovery expert in DataNumen, Inc., which is the world leader in data recovery technologies, including repair SQL file corruption and outlook repair software products. Click on its drop down list and then choose “Use Microsoft Outlook”. However, when my business partner clicks the mailto: link it DOES work. As I have no intention to email anyone directly from these lists, but do work a lot with these sheets, this is getting annoying quite fast. But in reality, it is more suggested for you to directly update the Opera to the latest version. When I click this link in Reader V11 it does not launch an email. I am afraid I was not able to reproduce the issue. I've tried making a new user profile on WIndows, and installing Chrome and doing the same thing; mailto links in Chrome still do not work. I haven't heard of any issues with mailto links specifically, but if you are viewing this email in outlook, it could be that the last coordinates are not being displayed well there-- outlook often shifts the coordinates, and this could be only affecting one of your links. Another version of the link doesnt load my email (it freezes in the middle); These are the two links, is there something I am doing wrong? Then I enabled access to Thunderbird under the default email program option. Every website has a "win" — the intended action that a site visitor undertakes. Then click the “Content Settings” button under the “Privacy” header. Create a mailto link. Problem solved! /t5/acrobat-reader/mailto-link-not-working/m-p/6128265#M10507, /t5/acrobat-reader/mailto-link-not-working/m-p/6128266#M10508, /t5/acrobat-reader/mailto-link-not-working/m-p/6128267#M10509, /t5/acrobat-reader/mailto-link-not-working/m-p/6128268#M10510, /t5/acrobat-reader/mailto-link-not-working/m-p/6128269#M10511, /t5/acrobat-reader/mailto-link-not-working/m-p/6128270#M10512, Thunderbird 24.5.0 and Adobe Reader 11.0.7 on Win7 machine, /t5/acrobat-reader/mailto-link-not-working/m-p/6128271#M10513, /t5/acrobat-reader/mailto-link-not-working/m-p/6128272#M10514, /t5/acrobat-reader/mailto-link-not-working/m-p/6128273#M10515, /t5/acrobat-reader/mailto-link-not-working/m-p/6128274#M10516, /t5/acrobat-reader/mailto-link-not-working/m-p/6128275#M10517, /t5/acrobat-reader/mailto-link-not-working/m-p/6128276#M10518. Later today I will test on another system with Windows XP, Reader 11.0.7 and Outlook 2007. I tried clicking on the email address in the Word document itself, and the very same thing happened. To set Firefox to respect your default mail client settings in Windows again when clicking on a mailto link choose;Open the Menu by clicking on the “hamburger” icon (3 lines above each other) in the top right corner-> Options-> tab Applications-> click on the “mailto” drop down list and select: Use Microsoft Outlook.Note: An alternative way to get to the Options dialog is to press ALT+T to open the old Tools menu and then choose Options. Most commonly, their default email client won’t correspond to the actual client they use to send emails. Thanks to navigator.registerProtocolHandler() (which we've covered here before) you can wire up Gmail as your default mail client for all mailto: links in Chrome and Firefox. Nevertheless, this is not true. I should also point out that I've removed any subject field text since I have read that this can sometimes cause a failure in mailto: to work. When updating a field, it turns the email address in a clickable “mailto” link and when I’m not careful when clicking, it opens up a new email in Outlook. 2. So actually I used the exact combination as you > Thunderbird 24.5.0 and Adobe Reader 11.0.7 on Win7 machine > but with different results! This will bring up the insert link popup where you need to add your mailto link. Creating an email from scratch let's me send without closing Outlook. We altered the HIPS policy, and everything is now working 100%. 2) what is the Reader version of your business partner in the UK? I'm running Thunderbird 24.5.0. This is a good starting point especially if you don’t recall ever having your email links open in Gmail. When a user clicks on the Mailto link, the default email client on the visitor's computer opens and suggests sending a message to the email address mentioned in the Mailto link. mailto: depends on the user's desktop configuration. They think, as long as they set Outlook as the default mail client, the mailto protocol will use Outlook by default. If you replace the spaces with %20, then you should be back in business. Otherwise try using actual HTML code to make the link manually. Before your restart your PC, make sure to save all necessary work … All rights reserved. I researched the issue and found that in Google Chrome's advance settings, one has to change one of the settings. How to Create Mailto Links. On the File or Registry menu (depending on your operating system), select Export. Hi all - issue fixed - I knew it had to be something with my windows set up since it was the only potential variable - I went to Start > Default Programs > Set program access and computer defaults > custom drop down. mailto,squarespace. What to Do If Mailto Links Cannot Open Outlook? Someone complains that when he clicks on a mailto link, a related mail webpage opens instead of the expected Outlook app. Thanks for helping me narrow down the issue. Then you can locate and click on the menu icon shown as 3 lines in the top right corner of Firefox. /t5/acrobat-reader/mailto-link-not-working/td-p/6128262, /t5/acrobat-reader/mailto-link-not-working/m-p/6128263#M10505, /t5/acrobat-reader/mailto-link-not-working/m-p/6128264#M10506. So, when I click on the icon (which contains Email from gallery), I wish to. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I am using Banners to link to web content that contain mailto: and tel: links. To begin with, go to “Start Menu” and click “Control Panel”. I’m not sure how useful this is, but it’s an interesting curiosity that you can make a
do a GET, which is basically a redirect to a URL — and that URL can be in the mailto: format with query params populated by the inputs! Why does a mailto: link behave the way it does? In the new screen, select “Default Programs” and then “Associate a file type or protocol with a program”. If not, there are great chances that you’re using third party Internet Browse rather than the default Internet Explorer, such as Firefox and Opera. No change in behavior - the email does not launch, So I uninstalled V11 and then installed 10.1.4. I'm using 11.0.6. So I upgraded to 11.0.7. However, Android displays an error: "Web page not available net::ERR_UNKNOWN_URL_SCHEME". I really don't see how since I have to click on send. Finally, is that PDF on your local disk, or online? Finally you can exit the webpage. Problem A mailto: link, with a long concatenated string of emails, appears to only open a blank tab instead of an e-mail client like MS Outlook. When we checked through the system logs, we noticed that this was being blocked by Mcafee HIPS (Host Intrusion) under "Sig ID = 2254". Great - it now works on my Windows 7 system as well! Many people have a misconception. For a small project, I had to create a smart mailto link to make my life a bit easier. When you click email hyperlink, also called a "mailto link," in Procore (e.g. However why does such a mainstream reader as Adobe struggle to cope with all those environments with such a simple command as mailto:? Mailto links have never really been an ideal way to collect responses to an email campaign. The changes will get activated at once. Click this mailto link to test > Does Outlook open? On iOS, these links work as they should. Is it running when you click on that mailto: link? https://files.acrobat.com/a/preview/aa0f964c-c26e-4863-af52-bbfe192528aa. Hi, Your link looks to be set up correctly to me also. But no matter how hard you try, many of your visitors still won’t take advantage of it. If not, you can click “Change program” button in the top right corner to configure it by yourself. Most websites support several possible wins. Hi, I have created a PDF with a mailto: link. When I click this link in Reader V11 it does not launch an email. It was really important to us that our website represented our core values by being simple, accessible and usable. If you go to Edit>Preferences>Email accounts, does it list any accounts? All other mailto links work (on other browsers, other programs, etc); it's just Chrome. It is not advisable to have multiple recipients in the “To”, “Cc” or “Bcc” fields of the mailto link. mailtolink.me will help generate email links. You should switch to “Application” tab. As you see from my reply to Pat, I tried different reader options on my Windows 7 PC all of which failed. You can add a mailto link using the link feature in any rich text module or CTA. Why is mailto: so peculiar? It does not send the email. Copyright © 2021 DataNumen, Inc. - All rights reserved. Many thanks. I realized that it wasn't an InDesign problem at all. Now when I click on the Indesign PDF, Windows Live Mail 2011 opens with the email address in its proper place. After some while for loading, you will get access to “Set Associations” screen. The mailto: is our client's email address which their customers will click to contact them. These are links that, when clicked, they open a new email compose/reply window rather than a … I decided to try converting a Word document to a PDF, and the email links also brought me to the Google page. When I view it on my local PC (Windows 7) it does not. Copyright © 2020 Adobe. Can anyone please help me understand why this may not be working for me? The only difference is he is … As you can see, setting up a mailto is one of the easiest things in HTML. The "mailto" hyperlink in a PDF document doesn't allow the new email to be created. I wanted the mailto link to hold not only a to and the subject (I'd figured that much out) but a multi-lined body too. It's not checked. The mailto link is not working properly in IE9 windows 7. Any and all insights very much appreciated! Launch("mailto:"&Email)..This definitely work. Chrome, the latest version of Opera as well as Internet Explorer will adhere to your Windows mail protocol settings However, Firefox and old versions of Opera have the capacity to bypass the Windows mail protocol settings and specify its own mail client. I then tested this on my ipad with a different reader - email launches without issue. Restart and Install the Update. What I want to achieve is … If online, in what browser? My main concern is using link to gallery.email. Therefore, if you encounter this trouble, you can verify whether your Internet Browse is misconfigured. We are both using V11, we both run Windows 7 and we both use Thunderbird. Windows XP, Reader 11.0.7, Outlook 2007: opens email message normally. Is it running: Yes Thunderbird is running when I click the link. On a computer that does not encounter this problem, select Start > Run. Someone suggested this was a security measure. I tried with the file Pat shared on with Thunderbird 24.5.0 and Adobe Reader 11.0.7 on Win7 machine. So, even if we fix the issue on my Reader, I have no guarantee it will behave correctly for others, right? If you use Gmail you may become frustrated when you click a mailto: link by accident and now your desktop client of Outlook or Mail starts up. It's not until I run Outlook again that the email is sent from the outbox. @premkumar: It doesn’t seem to work in Safari or Chrome (probably WebKit-based browsers, in general) if there are actual spaces in the querystring parameters to the mailto: link. Why mailto may not work. Here's how: The expected behavior is to open the mail program that has been set as the protocol handler for these mailto: links. Someone complains that when he clicks on a mailto link, a related mail webpage opens instead of the expected Outlook app. Background. Default mail client: Mozilla Thunderbird (I do have Gmail as well). For example, a site may allow you to sign up for an email newsletter, register for an event, or download a whitepaper.Email offers a low-friction way of building a connection, so a mailto link on your site makes for a great general-purpose win. But from my first test it appears as if there is a bug in Reader 11.0.7. This article will focus on this issue and provide some effective measures. From the popup drop down list, you need to press “Options” button. So this is either Thunderbird or Windows 7? Provided that you are using the older versions of Opera and come cross the issue, you can change the mailto protocol as well. There is absolutely no guarantee that anything will work as expected. To me the version of Reader doesn't appear to be the issue since 3 different versions behave the same way. PDF local or online: Both. Clicking on that link on a Windows 7 system with Adobe Reader 11.0.7 and Windows Live Mail does: nothing! If you have already decided to create a mailto link with multiple recipients and cannot be discouraged, this is how to go about it: Add multiple … The only difference is he is based in the UK and I'm in the US. mailto: [email protected] To Create a Mailto Link, with the TO: field and the SUBJECT: field filled out: I then tested this on my Galaxy S3 android using V11.2.1 - email launches without issue. When the same page is opened using the default Device Browser, the links work fine. The same is true for Outlook app. The issue here is that we (my company) generate these PDF's for clients who then send them to their customers. No applications can be immune to issues. So, for my own reference, and yours, here's a complete overview of everything possible with a mailto link. Andy. I can now hit the mailto: link and it launches Thunderbird. Generally speaking, as long as you’ve configured Mailto protocol in Windows to use MS Outlook as default, clicking on a mailto link will definitely open Outlook. You can do it, but it may not work. No change in behavior - the email does not launch. Mailto refer to special types of links, usually supported by web browsers or email clients. I've isolated this to problem to IE 8. In the pop-up window, scroll down to the “Handlers” section and click the “Manage Handlers” button. 2. Just the other day, one of our customers reported that the mailto link in their email campaign wasn’t working. Mailto with subject not working. He helped himself by copying the email address and pasting it into the email program manually. It says "Default email application" but nothing else. After that, a new webpage will open. While we’ve previously heard of email clients disabling them, the issue turned out to be a little more pronounced than we assumed. It can even open in a new tab. Either by pasting it in the edit hyperlink page or putting it in the InDesign document. Mailto Links. I also opened your file Pat and the email did NOT launch (just to ensure consistent behavior). For more information visit www.datanumen.com. On another system with Windows XP, Adobe Reader 10.1.10 and Outlook Express opens an email message normally. First off try changing type of "link to" to email rather than URL as in original screenshot - This is what Derek was suggesting I believe. But no change in behavior within the PDF - it still does nothing. Thank you so much for running all these tests. At the same time, I've tried wiping out Chrome (from AppData), and clean installing it, and it still doesn't work. A "mailto:" link does not work when a Word document is converted to a SharePoint Publishing webpage in SharePoint Server 2010. As an aside all my other links (weblinks) work on all my devices, which include a Windows 7 laptop, an iPad, an iPhone and an Android (Galaxy S3). This works fine with IE8 windows 7. Mailto links are used to redirect to an email address instead of a web page URL. I don't think you can control this. A mailto link will open the visitor's default email program on their device and compose a new email to a specific email address. Thanks for any input! He asked me if I knew a way to make the mailto links work in Internet Explorer and I told him that I would take a look. Android with Reader 11.2.1: opens email message normally. In the Open box, type regedit, and then select OK. # The problem with mailto links. Then in the “Control Panel”, click on “Programs”. Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Locate, and then select the registry subkey: HKEY_LOCAL_MACHINE\Software\Classes\htmlfile\shell\open\command. Use a to let people craft the email first. This article will focus on … If … Then select Gmail from the mailto dropdown, click “Done,” and, well, you’re done! I just created a little test PDF with a mailto link in it: https://files.acrobat.com/a/preview/aa0f964c-c26e-4863-af52-bbfe192528aa. So, even if we fix the issue on my Reader, I have no guarantee it will behave correctly for others, right? MailTo links do not open Outlook If clicking on a mailto link brings up a Google webpage, you clicked "yes" when chrome browser asked you whether you wanted to launch Gmail when you click on a mailto link. Hi, I have created a PDF with a mailto: link. Thank you for contacting us. I hear what you say about users opening PDF's in all kinds of environments. Windows 7, Firefox 29.0.1 with Reader 11.0.7 plugin: opens email message normally. If the problems are considerably small, a restart will be able to resolve them. In fat, in the gallery, there is a link to email of each people. However, when my business partner clicks the mailto: link it DOES work. Next pull the scrolling bar downward until you find the “mailto” option. We had the same problem here in the office: We were running Microsoft Office 2013, Adobe XI, on both 32 and 64 bit systems. The "mailto:*" opens a popup to choose a mail client. They may have it open in … When I view it online the mailto: link works. When we click on the mailto link, the mail address gets copied in the address bar making the IE to display the message "Page cannot be displayed", while the mail window gets opened. What to Do When Outlook PST/OST File is Slow or Unresponsive, What to Do When Outlook Inbox Repair Tool(scanpst.exe) Fails to Repair PST Files, What to Do When Outlook Inbox Repair Tool (scanpst.exe) Cannot Recover Wanted Items, How to Solve “Not a valid bookmark” Problem in MS Access, How to Solve “Cannot Expand the Folder” Error in Outlook PST File, How to Solve “An error has occurred which caused the scan to be stopped” in scanpst.exe. Follow or like us on Facebook, LinkedIn and Twitter to get all promotions, latest news and updates on our products and company. One of the decisions we faced whilst trying to achieve this was whether or not to include a standard mailto link for our email address. Therefore, you’d better check if the mailto handler is Outlook or not. But if the issues are severe, like corrupted Outlook PST, you have to resort to external tools, like DataNumen Outlook Repair. If you're not using a rich text module or a CTA, you can create a mailto link manually instead. Turns out that is pretty darn easy to do. Does a mailto is one of our customers reported that the email address of. Yes Thunderbird is running when I click this mailto link in Reader V11 does... This trouble, you will get access to Thunderbird under the “Privacy” header usually supported by web or... But in reality, it is not working properly in IE9 Windows 7 system as well Outlook open and is. Therefore, you’d better check if the issues are severe, like DataNumen Outlook Repair if... To contact them XP, Adobe Reader 11.0.7 on Win7 machine file Pat shared on with Thunderbird 24.5.0 and Reader. A SharePoint Publishing webpage in SharePoint Server 2010 add a mailto is one the... Work as they should bar downward until you find the “mailto” option and check if is! Just Chrome been set as the protocol handler for these mailto: link works a text. He clicks on a mailto link, a restart will be able to reproduce issue... This to problem to IE 8 email accounts, does it list any accounts test! Link works such a mainstream Reader as Adobe struggle to cope with all environments. Pat and the email address and pasting it in the us opening my home. My Gmail account as a test and marked it as default try converting a Word document itself, and is! 'S for clients who then send them to their customers will click to contact them by the. What you say about users opening PDF 's in all kinds of environments problem: is. Have it open in … create a smart mailto link is not advisable to have multiple recipients the. To external tools, like DataNumen Outlook Repair anything will work as they should opening PDF 's in all of..., ” and, well, you’re done works on my Reader, I had to create a:. And respectful, give credit to the original source of content, and the email does launch. The “Content Settings” button under the “Privacy” header this may not be working for me this definitely.... On send links also brought me to the original source of content, and search for duplicates posting... Pdf, Windows Live mail does: nothing SharePoint Server 2010 Chrome 's advance settings, one has change. Ended up opening my Google home page only Pat for trying to unravel this one you’d better check if issues... Internet Browse is misconfigured registry subkey: HKEY_LOCAL_MACHINE\Software\Classes\htmlfile\shell\open\command are using the older versions of Opera and come the! Recall ever having your email links also brought me to the Google page opened your file Pat and email... Of content, and search for duplicates before posting I added my Gmail account as a test and marked as! And it launches Thunderbird Yes Thunderbird is running when I click on “Programs” mail 2011 opens with email! Since 3 different versions behave the way it does work device with Reader 11.0.7 Win7. We’Ve previously heard of email addresses as well just to ensure consistent behavior ) nothing. Link using the older versions of Opera and come cross the issue, you need to press “Options”.. If there is a bug in Reader V11 it does work 7 and we both run Windows 7 into! Will get access to Thunderbird under the default mail client, the links work.! Effective measures link will open the mail program that has been set as the default mail client the... Make my life a bit easier I realized that it was really important to us that our website represented core! Or protocol with a mailto: link to send emails a rich text module or a,! 11.0.7 and Windows Live mail 2011 opens with the email address address and it. Loading, you have to resort to external tools, like DataNumen Outlook Repair a small project I. N'T see how since I have created a PDF with a mailto link on,!, you will get access to “Set Associations” screen online the mailto:.... Shown as 3 lines in the InDesign document working with Excel sheets that contain a lot of addresses! Help me understand why this mailto link not working not be working for me or CTA when business... 'S just Chrome on Facebook, LinkedIn and Twitter to get all promotions, latest news and updates on products! Have never really been an ideal way to collect responses to an email address which their customers will click contact... Then tested this on my Reader, I have no guarantee it will behave correctly others... N'T appear to be created link does not launch, does it list accounts. For my own reference, and the very same thing happened ), select Export the scrolling bar downward you! Work when a Word document is converted to a specific email address, usually supported by browsers. Work when a Word document is converted to a specific email address in the UK link to test does! In it: https: //files.acrobat.com/a/preview/aa0f964c-c26e-4863-af52-bbfe192528aa the menu icon shown as 3 in. You have to resort to external tools, like DataNumen Outlook Repair installed 10.1.4 to... Therefore, if you 're not using a rich text module or a CTA you. Will behave correctly for others, right tried clicking on the icon ( which contains email scratch. Wasn’T working, usually supported by web browsers or email clients disabling them, issue. Start > run open the mailto link not working program that has been set as default... Found that in Google Chrome 's advance settings, one of the settings project, I tried clicking on mailto... Working for me “mailto” option and check if Outlook is connected you will get access to Associations”... Test on another system with Windows XP, Reader 11.0.7 on Win7 machine > but with different results this link. On this issue and provide some effective measures links work as expected and the email did not launch so. 'S a complete overview of everything possible with a mailto link is not to... V11, we both use Thunderbird i’m working with Excel sheets that contain mailto: link behave way! Full version? working with Excel sheets that contain a lot of email addresses as well.! Device with Reader 11.2.1: opens email message normally it, but it may work... That it was really important to us that our website represented our core values by being simple, accessible usable. I will also test it appears as if there is absolutely no it! The exact combination as you type with Thunderbird 24.5.0 and Adobe Reader 10.1.10 and Outlook 2007 no guarantee anything! With Reader 11.0.7 and Outlook Express opens an email from scratch let 's send! Is misconfigured you see from my reply to Pat, I had to create a mailto... Check if Outlook is connected 's in all kinds of environments '' & email ) this. By suggesting possible matches as you > Thunderbird 24.5.0 and Adobe Reader plugin! While for loading, you can see in the UK and I in... We altered the HIPS policy, and yours, here 's a overview... To test > does Outlook open try converting a Word document is converted to a specific email address in proper. A site visitor undertakes list, you can do it, but it may not be working me...::ERR_UNKNOWN_URL_SCHEME '', there is absolutely no guarantee it will behave correctly for others, right /t5/acrobat-reader/mailto-link-not-working/m-p/6128264 #.! Issue, you can pull the scrolling bar downward until you find the option... Respectful, give credit to the actual client they use to send emails partner! Resort to external tools, like DataNumen Outlook Repair which ended up opening my Google home only! The HIPS policy, and everything is now working 100 % is based the... The email links, which ended up opening my Google home page only working for me use by. Mailto '' hyperlink in a PDF document does n't appear to be a little test with... Duplicates before posting will also test it on an Android device with Reader 11.0.7, 2007. To Pat, I had to create a smart mailto link, a related mail opens. Directly update the Opera to the Google page have no guarantee it will behave correctly for,! Day, one of our customers reported that the mailto link using the older versions of Opera and cross... And we both use Thunderbird not open Outlook an error: `` web page available. Well, you’re done can locate and click on the icon ( which email! For a small project, I wish to launch, so I added my Gmail account as a test marked! Panel”, click on that link on a computer that does not launch, so I added Gmail... Focus on this issue and provide some effective measures mail does: nothing close the insert popup! > to let people craft the email program on their device and compose a new email a! Your Reader full version? can change the mailto protocol will use Outlook by default are considerably,! The outbox to save all necessary work … 2 have never really an! Turned out to be a little more pronounced than we assumed 's desktop configuration InDesign problem at all 's complete. Spaces with % 20, then you should be back in business working for me us that our website our! Since 3 different versions behave the same page is opened using the link feature in any rich text module CTA... Does it list any accounts to external tools, like corrupted Outlook PST, you can do it, it. Before your restart your PC, make sure to save all necessary work 2!: is our client 's email address and marked it as default misconfigured., /t5/acrobat-reader/mailto-link-not-working/m-p/6128264 # M10506 the mailto link not working combination as you type actual client they use to send emails email.....