Lights were not working through the echo/Alexa commands and when checking the light statuses, they showed as unavailable. Your lights meet your music. 1. Yet they actually work in and are seen by the Phillips Hue App. Philips Hue lights can also be set up and managed in the Google Wifi app. The number and availability of channels vary depending on your country, but they will be similar to the above. Earlier today I found a lot of my devices (hue tap, hue dimmer switches) being unresponsive. What I notice is the Sonoff things operate pretty well instantly, whereas the Philips lights take a good 10 seconds to respond, which can get irritating. I only have 2.4GHz, but I don’t really have an issue with the Google Home controlling things, other than the kitchen one and the bedroom one clashing with each other. During such activity, the Hue dimmer switches would respond intermittently, or not even at all, and the Home app (HomeKit) on my iPhone listed some of the Hue lights with a “No response” status. I have turned off the wireless radios on all devices with the exception of Wireless Router/AP, which supplies the wireless connectivity to all devices in the house with the exception of the basement, which is served by Router 2 connected to the Edge Router, which is only used by a couple of devices down there. Knowing that the Hue Bridge uses the ZigBee protocol on the 2.4GHz frequency – I changed the wifi connection on my PC from 2.4GHz to 5GHz… and problem solved! View entire discussion (8 comments) More posts from the Hue community 424 Connected to it is Router 1, which runs on private address range 2, which basically only supplies wired network connections to each room throughout the house, there is a gigabit switch hung off of Router 1 which supplies additional ports because the four ports on that device are not enough to connect every room in the house. I don’t have any experience of Google Voice. It was announced by Signify during IFA 2020. My understanding — and I may be wrong — is that each Zigbee controller (the Hue hub, in this case) manages its own Zigbee mesh. But immediately after if I use the master switch​ for that room in the hue app to turn on all lights, it works and they all turn on. This is the device that the hue bridge is connected to, and it resides in a location central to the entire house. The following steps will guide you to resolve the problems on the two devices. With the light in question powered on, hold the Dimmer Switch close to it and hold down the On and Off buttons together for 10 seconds or so. Troubleshooting for you Philips hue System Bridge Connectivity Bulb Connectivity Bridge ip Address Bridge MAC Address They shipped me a new bridge free of charge, I'll report back my results when I have a chance to get it installed (seems that it will be an arduous process). And when I looked, sure enough, my Wifi router was on channel 11 and my Hue hub was on a Zigbee channel that was rather too close for comfort. At the top left, tap Add Set up device Works with Google. You can fix this problem by switching on all the bulbs and resetting your brightness level. But the moment the downloads were finished, the Hue system would return back to normal. Each Hue Dimmer Switch can support up to 10 bulbs. Yet sometimes lights weren’t obeying their commands promptly, switch presses needed to be repeated, and things generally seemed, well, a bit sluggish. Enjoyed this post? It probably does have a lot of accumulated junk on there…. Sonoff and the like don’t have this extra step. I can now download files without any disruption or sluggish behaviour on the Hue system. To get started, select the "Enable Skill" button in the Alexa App to link your Philips Hue account and say, "Alexa, discover devices”. Philips Hue Wireless Dimming Kit. Philips should have thought of this when they designed the system. Main reason for two units is ive run out of space for rules on a single unit. The Philips Hue Smart plug allows to add any light to your Hue system. @Nigel if you have 5GHz Wi-Fi available, and you’re using 2.4, then you get what you deserve. Your Philips Hue Bulbs Flicker or Buzz. When you start using cloud-based services, of course, things will be slower, but how much slower depends on your internet connection, the servers themselves, how busy they are, what sequence of steps they’re going through when talking to the Hue system, and so on. Go much further than 6, and you’ll start interfering with your other neighbour on channel 11. But. The explanation is sound and have high hopes. I have performed a number of troubleshooting steps, including manually configuring my 2.4GHz wi-fi networks to be on channels that will not interfere with the zigbee communications. My wi-fi networks are on wi-fi channels 6 and 11, leaving channel 1 open, and I have my Hue bridge configured on channel 11, which is well below the sideband of channel 6 of the wi-fi channels. So I concluded there was interference caused by the wifi signals from my router during heavy internet traffic. If you want to watch a movie you can dim at the comfort of your couch, or can set the right amount of light in case you want to read. Why not sign up to receive Status-Q in your inbox? Op die manier kan je, ook vanop afstand, de led lampen in alle kamers van je huis afstemmen op jouw persoonlijke voorkeur, behoefte en stemming. It’s not the Wi-Fi, because everything is using the same path. There is a good number of Hue bulbs clustered near the bridge, and then a handful upstairs including going up the stairwell and into two bedrooms upstairs, so I would think that there are enough bulbs to create a reliable mesh network so that all of the bulbs can communicate. I have also rebooted my router as well as the Hue bridge device, in addition to cutting power to all of the light fixtures for 5-10 seconds. Any root cause for this issue or suggestions to fix? Like Wifi, it has a number of channels, and if your wifi router and your Zigbee hub have overlapping channels, they can interfere with each other. I’ve tried changing the Hue ZigBee channel, I’ve rebooted the hub multiple times. Instant control your non-hue lights via Bluetooth Control with app or voice* Add Hue Bridge (sold separately) to unlock more. I was contacted by a member of the Philips Hue support team who agreed that I'd done basically everything (and more) that could be done from a troubleshooting standpoint. Philips Hue maakt het namelijk mogelijk om je slimme verlichting wireless te bedienen via je smartphone of tablet. They're looking into the issue, and I'll report back here with any suggestions or results they have. I have tried removing the lights and adding again via serial number but I still get unresponsive lights. Read review. The Philips Hue app can do a handful of cool stuff with your Hue lights, including the ability to schedule your lights to turn on and off at specific times throughout the day. Philips Hue biedt een breed gamma aan lampen, armaturen, accessoires én tuinverlichting. Anyway, one thing that had changed in my new house was the Wifi. If that happens to your bulbs, it's usually because you connected them to a dimmer switch. Network Diagram: http://imgur.com/VJPfatn. One should always have something sensational to read on the net... A possible solution to slow or unresponsive Hue lights, sign up to receive Status-Q in your inbox, http://daringfireball.net/projects/markdown/syntax, Activating Home Automations using NFC tags on iOS, A Wee Campervan Caper – Travels with Tilly. Typically, I am able to control the bulbs that are marked unreachable via the hue app, but sometimes I cannot, and it is not always the same ones that I cannot control. Non-Hue lighting can then be tied into your favorite Hue scenes, schedules, or can even be accessed remotely. Lights from the white ambiance down light, hue color down light, hue go, hue strips, hue color lamp and hue white lights. The meshes are distinct networks, though. Note: The Hue bridge cannot be paired when your Google Nest router or point is in bridge mode. 4. Your email address will not be published. My network is a mesh type network with an edge router connected to my internet feed, and then a central router which branches off to various rooms, including the main hub in the kitchen where the Hue bridge and wi-fi for the house are located, which is central to the house both vertically and horizontally. So, in an ideal world and if your 2.4GHz space isn’t too crowded, I’d suggest you want different channels, so your two separate meshes are less likely to interfere with each other. If this fails to work: Awesome Philips Hue demo of lighting strips, bulbs, bowls, Iris and more in a luxury high rise residence overlooking Newport Beach California. Go to support. With channel 6 of the wi-fi spectrum being occupied by Router 2 (Basement), and channel 11 of the wi-fi spectrum being occupied by Wireless Router/AP. The Fix. With the Google Home app. Some may work great, some may produce a little buzzing, and some will make the Hue lights flicker to the point of being unusable. Nigel, you do realize that all your gadgets are SHARING the wifi with your PC. Sunlight Inside products provide full control over the light spectrum (6 colors vs. 3 colors), deliver much more light (almost 2x the lumens), and deliver light closer to your eye (for maximum biological impact). The new Philips Hue Play gradient lightstrip sticks to the back of your TV and lights up based on what’s playing on-screen. Fred – there’s no reason for the Zigbee to be slow, especially if you’ve picked the channels carefully on 2.4 GHz, or you’re using 5 Ghz. Although you can dim Philips Hue bulbs using the app, they don't work well with physical dimmer switches. Based on the information at the metageek "ZigBee and WiFi Coexistence" article I linked previously, this should effectively be how things are set up right now on my network as far as spectrums go. Hung off of Router 1 is a wireless router/AP which is on private address range 3, which is the what I would consider the "main router" which is what all wireless devices in the house connect to. It follows that everything else will slow down while that’s happening. The last thing you want from an expensive Philips Hue bulb is for the light to flicker or buzz. One thing to note is that often individual light controls in the hue app are unresponsive just like with Google home, but the common denominator is that the global on off or the whole room on off always works, which means some level of communication is occurring. Here’s how to set it up so that you never have to flip a switch ever again. Did one of the bulbs in your Philips Hue smart lighting setup become “unreachable”? New comments cannot be posted and votes cannot be cast, Looks like you're using new Reddit on an old browser. Red circled exclamation mark in the Hue app. Here is an example from just now demonstrating two commands almost immediately after one another with different results: http://imgur.com/uhYlgeK. I had the exact same problem, but I solved the issue differently. Mains-powered devices (like Hue bulbs) can act as ‘routers’ and forward messages to and from the controller for those devices that would otherwise have too weak a signal. And that’s before you start using services that also have to recognise your speech! And then I did a little research and realised something that I should have thought about earlier. Philips Hue. I have a number of lights randomly unresponsive in homekit. Philips Hue offers a wide range of smart light bulbs, lamps, fixtures and accessories. Press question mark to learn the rest of the keyboard shortcuts. Because they’re in earshot of each other. If you have Philips Hue lights that can change color, you can control what color they change to from within the Alexa app. Channel 1 of the wi-fi spectrum is completely unoccupied in my house, and although there is a single wireless network outside of my home that I can see from one of my devices, it is on channel 6 and is such a weak signal that I would almost consider it not an issue. During such activity, the Hue dimmer switches would respond intermittently, or not even at all, and the Home app (HomeKit) on my iPhone listed some of the Hue lights with a “No response” status. Everything has been working great, but as of the last week or so a good number of my bulbs have gone into the "unreachable" status, and it seems to rotate around through random bulbs. You can simply use the Alexa voice control to turn on all your Philips Hue bulbs when you want light or simple to turn off when you want darkness. So it’s probably better to have a Zigbee network sharing with another Zigbee network than with a wifi channel. Have the same issues you described I did some research on the Zigbee protocol and its coexistence with 2.4GHz wireless networks (I have two 2.4GHz networks in the house). Open the Google Home app . I have also changed the zigbee channel a couple times (Seems to do a scan and decide on its own rather than cycling through available channels) and have ensured the zigbee channel is channel 11, which is the lowest frequency channel of all the zigbee channels, and is far enough away from Wi-Fi channel 6 and 11 that even the sideband lobes of those wifi channels should not be interfering. Philips says that if you do use Hue lights with a dimmer, be sure to keep the dimmer on 100% at all times. 1 Philips Hue Bluetooth smart lights work with all Echo smart speakers/displays. i used to have this issue until i added distance between my hue hub and router. Chec Issue #2 – Philips Hue Lights Unreachable When you turn on one of the Philips Hue bulb without using the Philips Hue app or your Amazon Echo, there is a high chance that will cause connectivity issues. I checked the Alexa app today and it says all my Philips Hue scenes and devices (basically the “Philips Lighting” skill) are “unresponsive”. I finally realized why. I’m fortunate enough to own both of them, and I would add the Honeywell Evohome heating system (though one of my friends has had a few complications with an unusually large installation). I designed it this way so that the hue bridge and the Wireless Router/AP devices which are in close proximity to one another are the furthest apart in the spectrum. I've had the same thing happening with my system (Gen 2 bridge, 25 lights, 2 light strips, no sensors, no switches) responded to someone else here with suggestions, but mine just started flaking out pretty bad so I reached out to Philips technical support team. As you pointed out, changing the ZigBee channel is also effective, particularly when there’s a number of other devices that require connection via the 2.4GHz network (or perhaps if there’s wifi interference from neighbours). Connect with Philips Hue. But I do have about 30 Hue lights in a busy wifi environment, and if I control them with Alexa, I sometimes see small delays, but never more than about 2 or 3 seconds. Hope this will speeds up my hue responses again Restart both the Philips hue bridge and the echo. I can imagine longer delays if, say, a cloud service was turning on and off each light in a group individually rather than as a group. $119.99 at Best Buy. Bulbs can also be reset if you have an official Philips Hue Dimmer Switch at home. Admittedly, we have rather more bulbs now (33 and counting), but that’s nowhere close to the limit it can handle. 2 days ago, suddenly, my 18 Philips Hue bulbs & lightstrips went unreachable. Just made some changes to my WiFi network so zigbee has less interference from my 2.4 part Although Wifi has about a dozen channels, the nearby ones overlap substantially, so most installations only use 1, 6 or 11: if both you and your neighbour are using Wifi channel 1, you won’t make much difference by switching to 2 or 3; you need to go at least as far as 6. But that wouldn’t necessarily be a Philips issue; it might be elsewhere in the system. i tried adding some always-on bulbs to assist my bulb network but that seems not to have helped. Phillips Hue Gen 2 Bridge, 35 lights, 6 sensors, 2 switches (Confirmed I am under 100 rules), It would be rare for homekit to not have issues. One thing to note is that often individual light controls in the hue app are unresponsive just like with Google home, but the common denominator is that the global on off or the whole room on off always works, which means some level of communication is occurring. Oftentimes if I toggle the entire room off and on using the "whole room" toggle in the hue app, a bulb that was previously unreachable becomes reachable again, although the orange "unreachable" text still appears for a period of time. Required fields are marked *. The newer version of the Protect can set off visual "alarms" using Philips Hue lights. - Customize the perfect party atmosphere with a variety of configurable options. If you’ve got downloads barreling in, they’re using up most of the available bandwidth, depending of course on your internet connection speed. This happens me frequently but I have no idea why. Usually, these days, wifi routers are pretty good at picking their channel by finding the least congested space, though you may need to reboot them from time to time to encourage them to do so. So Q community – if I have two Hue units, should I use the same channel for them and everything in the house? I have both Hue lights and some Sonoff switches. my hub is next to metal ducting, which philips recommends against, but it seems ok. i still two lights than are frequent fliers (interestingly only when there are people home) but am hopeful that the elgato extender or homepod will help. Glad you had it covered. Last night I noticed that Alexa can’t control my Philips Hue lights by scene or group. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. So, it has to be either Philips’ servers are slow, or the controller is. When the light blinks and then stops blinking, the bulb is … Zigbee (the wireless networking used by Hue and a variety of other systems) runs at approx 2.4Ghz: the same frequency range as Wifi. From the Devices menu, select the … I briefly had them working earlier this morning after a hub … Yeah I just came here to say that homekit sucks ass. - Turn lights on/off, change the color and brightness of the lights. If a bulb or multiple bulbs are unreachable and I cannot turn them off and on or dim them in the hue app, oddly in every case I am able to toggle them off and on successfully by using the whole room toggle. In depth review of 2nd generation Philips Hue Starter kit and Lightstrip plus. Unfortunately cant change the neighbors wifi hahaha In the basement is the edge router which was supplied by my ISP, which runs on private address range 1. Update: As Nigel points out in the comments, if you have 5GHz wifi available, moving as many of your devices as possible to that will also help! Lutron says that its dimmer switches work with Philips’ BR30 Hue bulb, but your mileage might vary. But if your 2.4GHz space is crowded and you have lots of wifi or bluetooth there, then I’m guessing that Zigbee may cope better with sharing its space with other Zigbee devices, because of the relatively low duty cycle. I found this useful diagram online (apologies for not knowing its creator): ‘802.11b/g’, in case you don’t know it, is part of the technical standard popularly known as Wifi, so the green labels show Wifi channels, and the blue bars show Zigbee. You also want to try and separate them geographically: use each hub for the devices that are close to it. Wireless Spectrum Diagram: http://imgur.com/Gv5sf7r. The Hue lights have always been very slow to respond. Description With the Philips Hue skill and Alexa, you can now interact with your Philips Hue lights, rooms, and scenes, recipes and colors. All are controlled by wifi and the Google Home app. By going into the Hue app and looking at the settings for my Bridge, I was able to change the Zigbee channel to number 15, and things are going a lot more swimmingly now! And then I remembered that my router operated on two available wifi frequencies, 2.4GHz and 5GHz. The Philips Hue only offers control over three colors and does not provide sufficient light – severely limiting its ability deliver the health benefits of natural light. However, as Philips Hue bulbs use the Zigbee wireless protocol, you can get some issues with it, including the Hue lights unreachable error, with the bulbs not displaying properly in the app. You will also be able to dim your light at your own convenience. The red bump being the hue bridge and bulbs operating on zigbee channel 11. Not all powered devices do this, and not all of them are good at it when they do. Do they do that if you use the app or a Hue switch? If you have connected both the Philips hue and Amazon Alexa, there may develop some fault in the connection and function too. This also impacts things like my home theater when I set up a routine with Logitech Harmony to turn off all lights in my basement but one stays on and I see in Homekit that light is unresponsive. To create code blocks or other preformatted text, indent by four spaces: To create not a block, but an inline code span, use backticks: For more help see http://daringfireball.net/projects/markdown/syntax. Hue Bridge required for Echo (1st Gen) and Echo Dot (1st Gen) devices. See attached screenshot, all the lights except the 'Kitchen Pantry' are tied to a sensor so I don't know if that has anything to do with it. anyway, try spacing your router and hub by 6 feet and see what happens. https://support.metageek.com/hc/en-us/articles/203845040-ZigBee-and-WiFi-Coexistence. I have Hue lights as well as sonoff switches and other things. Disable the Philips hue skill and later reactivate it with the use of Alexa app. I have a few 2.4GHz-only devices, and/or devices that need the additional penetration through walls, structures, etc that I need the 2.4GHz spectrum for. But the moment the downloads were finished, the Hue system would return back to normal. Philips Hue is verlichting met slimme led-technologie die je kan bedienen via het internet met je smartphone of tablet. I only have 3 lights in the one room and put this problem down to the distance from the hub, but maybe it’s something more. Whether it’s for your living room, your kitchen, your bathroom or your back-yard, Philips Hue has the perfect light. 2 To learn more about setting up a goodnight routine, go to the Alexa app. I can use the names of the individual bulbs, but nothing else. You'll see a small LED light come on the … Functionality: - Synchronize your Hue lights directly with the beat of your music from a SoundCloud song/playlist, direct URL link, mic or a file on your device. Your email address will not be published. They used to say that there are two ‘internet of things’ systems that ‘just work’ out of the box: the Sonos sound system, and Philips Hue lighting. The Hue lights should work pretty much instantaneously. Google Home talks to the Philips app, which then communicates with ZigBee, which finally operates the light. Our bulbs are always powered, so the cunning mesh networking should make sure that nothing is out of signal range. I was beginning to think it might be time to wipe the configuration off my bridge and start again from scratch. I noticed the sluggish response occurred whenever I wirelessly downloaded large files onto my PC. But I think the Hue bulbs work well. Verlicht je huis én tuin met slimme verlichting en ervaar de persoonlijke beleving van licht. All of my Hue Motion Sensors would also stop responding. If you want to add a new bulb without a Hue Bridge, install the bulb and switch it on, then bring the Dimmer Switch close to it and press and hold the On button. I have manually configured the 2.4GHz radios of Wireless Router/AP and Router 2 (Basement) to be on channels 6 and 11 (two of the three non-overlapping 2.4GHz channels defined by Wi-Fi standards). All of my Hue Motion Sensors would also stop responding. Has anyone ever encountered this? When we moved house recently, though, my previously-faultless Hue system seemed to become a bit less reliable. Local zigbee connections will normally be a very small part of the equation. Results: http: //imgur.com/uhYlgeK that happens to your bulbs, but your mileage might vary my! The Google wifi app met slimme verlichting en ervaar de persoonlijke beleving van licht can use names. 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