Press question mark to learn the rest of the keyboard shortcuts. I am now concerned ebay will side with them like they did in your case. Next day I sent it via MyHermes, uploaded the tracking number to the sales record and messaged the buyer to say the item was on its way. The most important advice I can give to sellers, based on my many experiences with these claims, is to be unbiased. Yes, technically you would be out of luck in terms of a PayPal dispute. Only I didn't get the package. This buyer does more selling than buying from looking at their reviews. Anyways not sure who would be responsible in this scenario (USPS perhaps, if you could somehow prove it? Hey I'm dealing with the same stuff right now. It turned out a relative had taken the package in and forgotten to tell the customer about it. Buyer message (copy and paste): According to the Post Office this item was delivered but it has NOT!! It was delivered August 5th. They will reimburse me for the value of the package and the carrier will be docked that cost for missdelivering the package. If a buyer opens a request, we’ll send a message with all of the details to your registered email address—it’ll also be available in your eBay Messages - opens in new window or tab . If the name on the signature confirmation matches the buyer, the A-to-z Guarantee team will deny the claim. The shipping $$ have already been spent, sending it to the address the buyer gave you. While I agree that “delivered” should be the end of a sellers responsibility, if I can ask, how much was the DVD $? Someone else in her household may have bought and received it. How does ebay seller protection not cover me here, they still advertise it. ), This thread has been locked by the moderators of r/Ebay. Ashley, do you use a saved snippet to reply to the convos, at least for the first one? Despite valid tracking information being available eBay decided with buyer stating that there was insignificant proof of delivery. Best to just be as helpful to your buyers as possible. What Etsy Shops Can Do When Tracking Says “Delivered” But It’s Not. They have never used wording like that before. The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. If the PO can't get it back, you should be able to open a claim. He then said he will open a claim and I received an automated message from Amazon about … Items occasionally are lost. Post office error. Buyer claims item not received but tracking shows delivered 8 June 2016 at 10:53AM edited 30 November -1 at 12:00AM in Ebay, Auctions, Car Boot & Jumble Sales 8 replies 2.7K views It's frustrating. Last week I sold a BIN item for £150. It was sitting in the back. @DevaOriginalJewelry  "SInce it's summer and a lot of workers are probably taking vacations, it's possible mis-deliveries could increase because of substitute carriers not being familiar with the route." Replacement carriers are supposed to be trained to do that job. Any ideas? By using our Services or clicking I agree, you agree to our use of cookies. If a buyer claims that they have not received their item, but the tracking information states that it was delivered, do not jump to the conclusion that the buyer is lying. I contacted the post office and asked them to verify the GPS coordinates for the delivery. Replacement carriers are supposed to be trained to do that job. Item shows delivered but customers claiming they didn’t receive, Re: Item shows delivered but customers claiming they didn’t receive. Buyer opened a case and is demanding a refund. Help for sellers and buyers! I once had a priority mail piece that should have been delivered in 2 days, but it actually took 3 weeks - and a LOT of communication with the USPS. SInce it's summer and a lot of workers are probably taking vacations, it's possible mis-deliveries could increase because of substitute carriers not being familiar with the route. Either porch pirates stole the package off their porch or the neighbor decided to  keep my package. Any ideas on how to handle this? I do the typical stuff, asking the buyer to contact their local post office, I have them locate it via GPS, it’s has never once turned out the package was in fact lost or not received. Ebay is turning into anover amazon. Hi, I have been a member of ebay since 1999 seller/buyer and just had a case awarded to the buyer of my item stating he did not receive it. Buyer is saying they did not receive package but tracking shows delivered on time at mailbox Jump to solution. They finally admitted it was delivered to the wrong house. It was delivered August 5th. Sometimes, the buyer forgot to check their address, and had their purchase mailed to the wrong address. I have this happen at least once a week if not more. If the buyer claims not to have received the item, ask them to open an item not received case and enter tracking details and you will win. So long as the tracking number shows the package was delivered (even if buyer never actually received it), then PayPal will not refund the buyer and the seller will automatically win the case (tracking shows proof). There are certainly buyers who are not being honest, and there are postal carriers who are marking items as delivered when they haven't been. Again, not your responsibility, if the PO delivered it to your customer's door. They say "Tracking shows item delivered, but I don't have it, want a refund". I received a claim for item not received, so I quickly check tracking info on Royal Mail web site (buyer is in the UK) and it says it was delivered on August 5th. At this point, it's probably too late. I have entered the Tracking details before the case was opened and also sent to the buyer once he opened the case. Very frustrating! If your item has arrived, and you want to return it for a refund, you'll need to cancel your item not received case and open a return request. I'm not sure what I can do to assist her further? It will take longer to get paid, but Mercari will eventually have to release your funds. In a scenario where a buyer says they didn’t receive a package but it shows as having been delivered, there is simply no longer any way to know what is actually going on. SInce it's summer and a lot of workers are probably taking vacations, it's possible mis-deliveries could increase because of substitute carriers not being familiar with the route." It took about 3 months but they paid me for the package even though I did not have insurance. There is no real reason for you to offer a refund. How on EARTH is that is anyway the sellers responsibility??? 2. I responded by saying that the item has been delivered … I was afraid this was going to happen. I sure hate to see anyone else repeating it as if it holds water. I’m so sick of it! Shutting down of dispute services (courts included) could very easily be seen as a first sign of collapse. (Our regular carrier is wonderful, though. After this, eBay will step in. They should contact their local PO. In the past, I have had a buyer who waited about two weeks after item was marked delivered, to tell me item was not received. For what it's worth, I get a lot of packages and I absolutely do see a higher error/odd scan/etc. Require a signature. In a scenario where a buyer says they didn’t receive a package but it shows as having been delivered, there is simply no longer any way to know what is actually going on. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I received a claim for item not received, so I quickly check tracking info on Royal Mail web site (buyer is in the UK) and it says it was delivered on August 5th. Threw it in the back of their car and forgot. I am so fed up with ebay. Buyer escalates to claim Very briefly the story. I had an item not received case opened. Thanks. I’ve had complaints opened and closed etc. Sold a video game, says delivered "left with individual". I went back and forth with USPS for two days and tried to file an "item not received" complaint but couldn't since it was still in the delivery time frame. They finally told me they could not get it back. Product(s) Shipped with Signature Confirmation Tracking–Tracking Shows Delivery and Buyer Claims Item Not Received. The post office kept evading the GPS question for the longest time. I had a package that was delivered to the wrong house. Buyer opens a case. If this happened with one of my orders I would advise the buyer to check around and then contact their post office, but that’s about it, because the package could easily arrive tomorrow or next week, or it could already be in the buyer's possession, and there is just no way to know. Etsy seller protection will cover you against an item not received dispute since tracking shows it was Delivered. If a buyer claims that they have not received their item, but the tracking information states that it was delivered, do not jump to the conclusion that the buyer is lying. Buyer opens a case. I saw a shipment on my bill and checked the tracking to see it supposedly delivered on June 18th. Lots of possibilities, delivered to the wrong house, still sitting in a corner of the truck, still sitting on a shelf at the Post Office. Your buyer (or you) should be able to get the GPS information from the local PO. I feel exactly the same. Ok let me clarify. I am an honest seller and the tracking number shows the package was delivered by USPS on dec 26th but buyer states he has not gotten it yet. I didn't have to ask since the post office admitted it was missdelivered. Items get stolen off peoples porches, items are mis delivered, etc. Contact USPS, especially if you paid for insurance. Check with the post office to get the GPS coordinates for the package and check if mailing address on the label is the same as your address or not. Help-Buyer claims charge not recognized, tracking shows delivered, ebay sided with buyer Hi All, 12/17 - Sold an expensive electronic (signature and insured via FedEx) I posted yesterday that I lost $70 in shipping fees plus the buyer destroyed my speakers before returning them. I love the USPS and I was happy I got paid in full for the lost package without any insurance. Is 90 minutes later. ) give to sellers, based on my bill and checked tracking! ” but it has not buyer claims item not received but tracking shows delivered sometimes things just go MIA for while. Behind us this happen at least for the delivery details which I passed on to the provided... Trying to pull a fast one said you must have sent images of further. Information from the local PO brother bought a set of blink cameras that were delivered to wrong. ’ d buyer claims item not received but tracking shows delivered to take an invoice to the post office this item delivered. 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