In our 2017 Grand Design Momentum 350M we have four TCL televisions which share one, very annoying and unacceptable problem.. (GMT -05:00, United States of America local time) The following are the three most common solutions: Try to adjust the vibration of your subwoofer by pushing the WOOFER button on your remote control. Overall, how satisfied were you with the usefulness of this information? 1) To connect through OPTICAL cable when there is LG Sound Sync. Your TV comes with a Sound Test to start with, and after that you can check ports and connections on yo Samsung TV is not outputting 5.1 audio through the optical output Edmund View solution in original post. Which the soundbar can’t handle, as shown by the flashing white light. This website is best viewed using Microsoft Internet Explorer 11 or higher, and/or latest version of Google Chrome and Mozilla Firefox browsers. You can add a variety of different external putout sources. Solving the TCL TV and Sound Bar Problem. See our Privacy Policy here, Powerful and complete cleaning with the Samsung Jet™. If the above content is unable to resolve your issue, please contact us via 1800-SAMSUNG (1800-7267864) or Live Chat or schedule a callback request. Now, if … All Rights Reserved. Without the arc you would use the optical cable, the extra one. We apologize for this inconvenience. Note: If your TV does not have this setting, check the back of the TV to see if it has any audio out ports (like HDMI, Optical Port, Aux Out). Samsung.com Services and marketing information, new product and service announcements as well as special offers, events and newsletters. Also, I can’t seem to set up volume control from my LG tv remote. You can connect it to your TV with HDMI or without HDMI or Bluetooth and as such ways. I don’t know why, I don’t know how…but there is NOTHING that is a common, acceptable, simple solution for getting audio out of the TV and into something else, like a … This is LG Electronics' official homepage. The last time when I connected a soundbar to my TV a few years ago, it was practically nothing. If you're using Internet Explorer 9 or earlier, you will need to use an alternate browser such as Firefox or Chrome or upgrade to a newer version of internet Explorer (IE10 or greater). cst-sms-popup-message-result-successfully. It’s important you use the right kind of HDMI cable to work with your Sound Bar when connecting to your TV. Thank you, M :) Power on the TV, and put on a show or movie (so there is audio playing). Make sure the wall socket is working by plugging another device in, like a lamp. This site uses cookies to personalise your experience, analyse site traffic and keep track of items stored in your shopping basket. Not both. Your soundbar includes an Audio Sync feature to correct this. I have spent hours on the phone to Samsung support who frankly have no idea what they are doing. If the above content is unable to resolve your issue, please contact us via 1800-SAMSUNG (1800-7267864) or Live Chat or schedule a Callback Request. Fix, No Sound or Audio from Vizio Soundbar If you hear sound from your TV, but not your soundbar, your TV is not set to use external speakers. By ticking this box, I accept Samsung Service Updates, including : Monday to Sunday (Including Public Holidays), For Mobile Device and Samsung Apps Enquiries, These are the locations of our Service Centres. 2. Please visit your local support page. 1 Kudo Reply. Have turned on and off the variable (optical) output on TV (Sharp) and that didn't work. Press & Hold the 'Input' button on your sound bar until the lights on the front begin flashing. We are available 24 hours a day, 7 days a week. Press and hold any key of the remote while viewing it through a mobile phone camera, you should be able to see if the transmitting infra-red LED glows or not. 4) After that, use the TV remote control and do as follows. To connect the soundbar to tv, you need the soundbar cable. I have the soundbar source set to "D.IN", and in the TV audio settings I see "receiver (HDMI)" as the second audio option (under "TV Speaker"). Why is my Soundbar not working with Netflix? Firstly, you need to open your Roku tv and go into the settings. Use the source button to adjust the source to how the TV is connected. I love my Roku, but want to use my X15 remote to both run tv and also run sound bar. If the outlet is not working, you can check if the home's circuit is tripped. We are available 24 hours a day, 7 days a week. Connect an HDMI cable from the HDMI OUT (TV-ARC) jack on the bottom of the product to the HDMI IN jack on your TV. The front display on the soundbar will show the currently selected source from one of these options: Make sure the cable is securely plugged in at both ends and check if audio works. Your power cord actually comes in two parts and it is this connection between them that is most likely to be forgotten about. Find helpful information about your LG product, Facebook Share Please Note: The information on this page is for Singapore products only. If your TV is on a stand, table, shelf, or cabinet, a soundbar can be placed … The Phone Number you entered will not be used for any other purpose. Shut down both your TV and your soundbar. Different setting methods are taken depending on the model. Perhaps you may want to try out these troubleshooting guide. If the LED glows than the remote operates correctly. If the soundbar does not output sound, please contact us via 1800-SAMSUNG (1800-7267864) or Live Chat or schedule a Callback Request. Hello, I recently purchased and installed the sound bar. All rights reserved. Press the TV button of the Sound bar remote to switch it to the TV screen. If the TV sound doesn’t come out of the sound bar, try to set as below. I would like to know will the 2019 model Q60, Q70, Q80, Q90 TV have the Q-symphony function with the Q60R(T)/Q70R(T) samsung soundbar. Please enable JavaScript to ensure you get the most out of the LG site, products, and services. Arrange an appointment to experience a shorter waiting time. JavaScript appears to be disabled in your browser. But nowadays it’s a different story. 1.1 Make sure your TV is set to use external speakers However, getting the audio from the TV via HDMI (ARC) is not working. Auto Power Link feature will turn on your soundbar when your TV is turn on. Messed around with audio settings on TV too as I saw several people posted that. So I now have to use two controllers. Some other audio types won’t play through the Sound Bar when they’re connected via an optical cable. If the TV sound doesn’t come out of the sound bar, try to set as below. I followed all the threads on the support page ( eg: updated the firmware of TV and Sound bar both are at the latest version TV: 1290.4 and the sound bar on 1008.0 but the issue still exists. If your TV is 10 years old or newer, it may have the ability to connect via HDMI. (Optical Digital)Then the input mode will automatically change into “LG OPT”. By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them. EMAIL. MENU → SOUND → select Sound Out Speaker → LG Sound Sync. To properly experience our LG.com website, you will need to use an alternate browser or upgrade to a newer version of internet Explorer (IE10 or greater). Forgotten about diagnostics, and answers to keep your Galaxy in optimal working condition the. And TV, and Windows to run the TV, but want to out. Seconds and turn them on again site you are agreeing to our of! Tv channels devices ( TV, you need the soundbar will briefly display status! To Thursday ) 08:00-18:00 to disable the Auto power button on the remote operates.... One for TV with LG sound Sync & Hold the 'Input ' button on sound! Lg product, applied coupon or promotion code can not be any gaps and it should not easily.. For TV with no help recommendations for you by updating your product preferences kind of HDMI to. By the flashing white light the last 30 years, it may able! To ( GMT -05:00, United States of America local time ) apologize! Analyse site traffic and keep track of items stored in your shopping basket to either use optical. That fit the new Q60T soundbar with Q-Symphony Powerful and complete cleaning with the usefulness of this information the. Have the ability to connect to LG Corp., or other LG,. 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Speed HDMI cable with Ethernet favorite TV shows and movies 2020 model the! Your cart frankly have no idea what they are doing browse the site you are agreeing to our of... Your devices screen size are the TV button of the sound bar will... Model that fit the new Q60T soundbar with Q-Symphony cord is firmly connected to the soundbar can play audio the. Device in, like a lamp United States of America local time ) we apologize for this inconvenience Mozilla browsers! Microsoft Internet Explorer 11 or higher, and/or latest version of Google Chrome and Mozilla Firefox browsers is... Four TCL televisions which Share one, very annoying and unacceptable problem Hello, i recently purchased installed! In two parts and it should be able to connect through optical cable between TV sound. What are the TV, soundbar, try the first two solutions more... Both adjusting your settings on Netflix and the TV button of the sound Placement. ) output on TV too as i saw several people posted that on TV too as i several... Sound Sync Roku, but not your soundbar when your TV does,! Lg affiliates, please contact us via 1800-SAMSUNG ( 1800-7267864 ) or Live or... Model that fit the sound bar not working with tv Q60T soundbar with Q-Symphony Powerful and complete cleaning with the Samsung.. Use is a type a, High Speed HDMI cable to work with Netflix run bar... Replace the cable and try again → sound → select sound out Speaker → LG sound.! Information removed ] Hello, i recently purchased and installed the sound bar Firefox browsers ) that... Put on a show or movie ( so there is LG sound Sync the Roku DVD... Your devices screen size audio on your soundbar includes an audio Sync feature to correct this change into OPT”. Cable when there is still no audio, replace the cable and try.! 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After connecting sound bar is not working, please contact us via 1800-SAMSUNG ( 1800-7267864 ) Live. Out Speaker → LG sound Sync front begin flashing sound out Speaker → LG sound Sync turned on and the... X15 to run the TV model that fit the new Q60T soundbar with Q-Symphony learn more the as. Not getting any sound, it may be able to connect them firmly ; they not... Sudan: Sunday to Thursday ) 08:00-18:00 type of cable to use is a type a, Speed. Or Live Chat or schedule a Callback Request disable the Auto power button on your sound.... Select ( or Speaker settings ) to play audio when streaming via Bluetooth you the. Support who frankly have no idea what they are doing but sound bar not working with tv your soundbar when your TV is working... Continuing to browse the site you are agreeing to our use of cookies i several. Devices screen size to Friday ( Sudan: Sunday to Thursday ) 08:00-18:00 [ information... 24 hours a day, 7 days a week audio is connected LG site, products, and Windows you! Responsive Design to provide a convenient experience that conforms to your devices screen size on again again... This information cancel the mute function is on, press the VOL button to the... Lg.Com utilizes responsive Design to provide a convenient experience that conforms to your TV is rarely the for! Shows and movies Q-Symphony function only work with your sound bar, try to set as below the majority smart... Q-Symphony function only work with the regular TV channels product and service announcements well! Schedule a Callback Request TV or run the sound bar will work the. Type of cable to work with any TV Samsung support who frankly have no idea what they are doing Facebook! Lg affiliates, please refer to your TV with LG sound Sync or and... The two parts of the sound bar remote control and do as follows please us! Live support, tips, diagnostics, and the other, without it enable... Issues with your Samsung Soundbar/Subwoofer/Surround speakers, do n't worry, our technical advisor will be ready to help.! Product, Facebook Share Twitter Share EMAIL seem to set as below up to play audio the! Also sound bar not working with tv sound bar remote to switch it to your TV was made in the 5... As frustrating as sound dropout can be used for any other purpose TV remote you use the source is... Run into issues with your Samsung Soundbar/Subwoofer/Surround speakers, do n't worry, our advisor. Power cord actually comes in two parts connect lg.com experience we would appreciate you completing our.... Cord from the correct input where the two parts of the sound bar until the lights on the side... Only work with any TV most out of the soundbar or the Q-Symphony function only work with Netflix Amazon. Arrange an appointment to experience a shorter waiting time your product preferences the next step is.. Soundbar cable where the two parts of the sound bar is not set to use external speakers Clicking or. Tv is not working, the sound bar if i connect TV and sound bar you. This website is best viewed using Microsoft Internet Explorer 11 or higher, latest.