Did you exclude the lock first? It would pair, but not securely. I held it closer.. touching pretty much.. pair, not secure. This was confirmed by support. I have tried deleting, excluding, re-adding with no success. Hi, we recently purchased our Abode system and have been very happy with it. The 916 is described as being the same as the 914, just better looking. Your information looks good. Make sure the Wink Hub / Wink Hub 2 is blinking a blue light, then tap the "B" button on the lock to pair (the button in the upper-left corner under the battery casing). Also, did you wait until you had it installed, had inserted the batteries, and then tried to pair it with the upper right button? Anyone have this working and if so do you have any suggestions? I appreciate both you guys responding so quick! When I pair it, it looks like this: and here is the log: It is not recognized as a zigbee lock. You might want to contact support In our lab we once had an issue where the hub had pairing issues and kept acting up with connection issues. With the Kwikset app and your smartphone, you can manage your lock from anywhere. Lock and unlock your door; manage and schedule user access; view lock activity history to see who came and went; and get the latest software versions to keep your lock up-to-date with the latest feat… I gave up and did other stuff. Typically when there are issues paring any zwave smart lock its a distance issue, get the hub closer to the lock and try again. Powered by Discourse, best viewed with JavaScript enabled, How to connect and reset a Z-Wave Kwikset lock, http://s7d5.scene7.com/is/content/BDHHI/916-installation-user. I have tried excluding and adding them back in. If not, please ping me with your Hub ID and node ID and we can take a look to see what went wrong. This lock connects to a Z-Wave hub or alarm system. To reset the lock, please follow the step by step instructions or our easy to use interactive guide. My Z-Wave Kwikset 916 will lock, but my app thinks it is still unlocked, will not update status and will not unlock. These instructions apply to the following Z-Wave locks: It says Z-Wave. Shows unknown. RELATED: Are Smart Locks Secure? I have a Kwikset 914 & 916 and noticing that they seem to lose communication with Hubitat. Thanks! 2. I cannot pair my Kwikset SMARTCODE916. The Kwikset Home. Although they will pair I am seeing wrong status, inability to control the locks, and in the IDE " ZWAVE_S0_FAILED". 1. Your existing Wi-Fi router and an internet connection brings the ultimate in security and convenience right to your fingertips. The iron black is very attractive and the smooth edging adds to the overall effect. I’ve never seen that suggestion before. Try to reboot your router and see if that helps or move the hub to a different port if possible on your router. Powered by Discourse, best viewed with JavaScript enabled, FAQ: My lock/device does not pair or appears to pair but it won't show up in the mobile app or IDE - stale DTH, Having An Issue With networkSecurityLevel: ZWAVE_S0_FAILED. For 910 or 912 Locks, tap the left button four times, then tap Continue. @dignifiedb, I will try logging out and back into the app. Follow the system instructions to begin. Congratulations, you are connected to your Kwikset Smartcode Deadbolt! 910 912 914 / 916 Inside your system’s user interface, navigate to the section in which you can add door locks. How To Install the Kwikset SmartCode 916 Smart Lock - YouTube What does that do? Kwikset 1-866-863-6584 www.kwikset.com *Beeping sound will only be heard if switch #3 is on. Finally decided to move it to a different port and it started working fine. I have tried having the locks both locked and unlocked while pairing. Couple have been a bad connection or a bad Ethernet wire (we also changed the wire) or a bad port. If you want a simple smart lock with a keypad, Kwikset’s SmartCode lineup gives you a handful of options to choose from. Kwikset started with the basic ADT Pulse Deadbolt and then added the Premium Deadbolt and now this is the most advanced as a touchscreen. Two examples of Z-Wave compatible systems are the Samsung SmartThings hub and the Ring Alarm system. Oh, I’m not sure if the 916 pairs like the 910, but I paired it as a Z-Wave, not Zigbee (there were different ways to pair each type listed on the back of the instructions). Our SmartCode 916 smart lock features a sleek, capacitive touchscreen and quick responsiveness for keyless code entry. With the Kwikset app, control your Kwikset Halo and Aura smart locks directly from your iPhone. If the rebooting the hub didn’t help but it’s working with the other hub then I suspect it’s a hub chip issue or a network issue (latency). SmartCode 916 Touchscreen (ZigBee) Smart Lock. Devices & Integrations I would be surprised if it really won’t pair. networkSecurityLevel: ZWAVE_S0_FAILED suggests that the device has failed to establish S0 connection with the hub. Paired a wall outlet next to the door so it is in range. I can push the A link button and then the lock starts working. 180° Perform the door handing process once the lock is fully installed. A day or two later I wanted logs to review so without moving the Hub, I went and started a pairing. I have 2 “dumb” kwikset 913 locks that I bought a long time ago. I don’t, but I did have some weird functionality when the lock paired, but was paired from too far away. Those instructions were what I needed. Oddly I have a v1 hub at another location on the same account and I am able to successfully pair with that hub. Once installed and paired with Echo Plus, homeowners can ask Alexa to lock or unlock their Kwikset smart lock, and check the lock status. Zooz Zen26.. security failed? Someone may already be the Owner of the lock. Kwikset SmartCode 912 Lever Door ... @sidjohn1 I moved my smartthings hub about 5 feet away. Once your lock is installed, you have downloaded the Kevo app from the App Store onto your smart device, your account is set up, and your Bluetooth is on, you … I'm not sure the exact model, but it's a Kwikset lock; inside it says something about "Home Connect". We decided a few weeks ago to add a smart lock, purchasing the Kwikset SmartCode 916 deadbolt. Kwikset SmartCode 916 is not pairing with Smartthings - Connected Things - SmartThings Community Smartthings does not currently support Kwikset SmartCode 916 at the moment. i.e. A Mastercode is used to add and delete user codes, but it cannot unlock the door (unless the same code is programmed as a user code, though this is not recommended). available on the SmartCode 916 product page online at www.kwikset.com. Oh, I’m not sure if the 916 pairs like the 910, but I paired it as a Z-Wave, not Zigbee (there were different ways to pair each type listed on the back of the instructions). Use the general exclude mode first, then add the lock. When I went back into Connect New Device, it showed up under “Not Yet Configured.”. Thank you all VERY MUCH! I have tried having the locks both locked and unlocked while pairing. My guess is that it's a 910 lock. Issues pairing with Kwikset SmartCode 916 deadbolt. If the hub is lest than a few feet away you can also try a general device exclude then try pairing again. Due to the COVID-19 crisis, shipping carriers are seeing an increase in volume and your order may take an additional 24-48 hours to process. Ended up having to log out and log back into SmartThings App. For 914 or 916 Locks, tap the A button four times, then tap Continue. its a type "Device" so I go into the device settings and change the type to generic zigbee lock, but nothing works and nothing shows up … ©2014 Kwikset Corporation 4970 / 01 4 / 11 Technical upport 1-86-83-6584 www.kwikset.com I tried a support ticket but they ended up saying it’s not tested device and maybe the community can help. It is not enabled by default. Whoops, @sidjohn1 mentioned that already and I somehow missed that. The SmartCode 916 with Z-Wave technology is not compatible with the Kwikset App. This is the ADT Pulse Touchscreen Deadbolt made by Kwikset. I have it connected to the ethernet cable I use for my TV. 1. Wait for the system to find your Lock and add it to your account, … You can try to exclude the device and attempt to include it again and check to see if Security Level has changed. There’s nothing wrong with the information, the F refers to FLiRS which is a beaming zwave device and is the right type. The Mastercode must be 4-8 digits. ADT Pulse Touchscreen Deadbolt 916 Kwikset Smartcode. Kwikset 99160-021 SmartCode 916 Traditional Smart Touchscreen Deadbolt Door Lock with SmartKey Security and Z-Wave Plus, Venetian Bronze 4.0 out of 5 stars 722 $200.97 $ 200 . Kwikset SmartCode 910 Series Deadbolt (Contemporary) Followed the steps and have also hard reset the lock. Here’s how to install and set them up. I can lock and unlock the 916 manually or press the A button and then the lock or unlock command works. a tad frazzled this evening, sorry, The instructions say to just press the “A” button to include and also just press the “A” button to exclude. Security on the outside, convenience on the inside. Also, did you wait until you had it installed, had inserted the batteries, and then tried to pair it with the upper right button? I got mine to pair but the status of the lock on the app doesn’t seem to update. Has anyone managed to get it paired with Smarthings? @sidjohn1 that worked! I ordered some zwave (not plus) ones off of eBay for half the price. I don’t know if that’s specific to smoke sensors but my raw description for the lock looks like this: zw:F type:4003 mfr:0090 prod:0003 model:0436 ver:0.00 zwv:0.00 lib:00 cc:5E,72,5A,98,73,7A role:07 ff:8300 ui:8300. It worked with my old Vivint system, but doesn't pair with any other system (Wink hub 2, and OpenHAB2 with a Z-Wave plus dongle). Life Experiences. Once paired, you would be able to unlock and lock the door remotely through the app that pertains to your system. Verify that sharing is turned on for the Kevo app. I don’t have any custom lock device handlers. I recently bought “Home Connect Lock Module, Rf Z-Wave Plus 500 Series Chip REV 3.8 for Kwikset Models 909, 910, 911, 912, 913, 914 (Z-Wave Plus)” to be able to control them with Smartthings. Was the hub right next to the lock when pairing? 912 SmartCode Electronic Tustin Lever with Z-Wave Technology. I gave up and returned the modules. I have tried adding by just finding a new device and then adding it specifically as a lock. ... 916 SmartCode Traditional Electronic Deadbolt with Z-Wave Technology. Pair the door lock using the ClareHome app. zw:Ls at the beginning of the raw description for the device in the IDE?”. I tried a support ticket but they ended up saying it’s not tested device and maybe the community can help. 09/13/2016-Important message to Kevo 1st Gen and 2nd Gen owners regarding iOS 10 Apparently the Kwickset subscribes to that logic while my Yale does not. If it is not already on, simply tap the on-off switch to turn it on. Took a few tries. Kwikset 916 - Z-Wave (Not Z-Wave Plus or Zigbee Model) I can tell that the locks receive lock/unlocks commands because the Z-Wave module blinks red every time I send a command but there is no action. We recommend that you pair the lock with the ClareHome Z-Wave controller before installing it in the door. It has the home connect lock module; it looks exactly like this one. Notes. Exclude it, and then pair it. Rated 5.00 out of 5 based on 1 customer rating (1 customer review) $ 299.00. For updated information, see our response to COVID-19. Lock and unlock, manage user codes, view lock activity, receive lock notifications and much more. Ensure that Bluetooth is on, as indicated by a small icon on the upper right corner of the smart device screen. So I have a kwickset 916. Kwikset SmartCode 910 Series Deadbolt (Traditional) I will take a look at your link, thank you. Granted, it then took 2 weeks to get battery status, but don’t worry about that yet, Yep, follow the instructions on the link i sent you to reset the lock… where it says “Tap the white button once” press the “A” button. I'm guessing Kwikset is not waking up to accept a command. The first part wasn’t the issue, I hadn’t gone through the hub app to exclude the devices. Re-name the lock in your system. Do you have that problem? Here are the instructions: http://s7d5.scene7.com/is/content/BDHHI/916-installation-user, It is letter “C” on the 2nd page of the instructions, Yeah, that should do the trick if you have the hub in exclude mode. 1 23 4 Switches ON OFF Status LED F Switches, Status LED Colors, and System Alerts Manual Door Handing User Codes Requirements Each user code must be a unique code I paired the lock with the Samsung SmartThings Hub. The 914 has a zwave plus board. The door lock is configurable using the ClareHome app and FusionPro. You must be within 6 feet of the controller for the lock to pair. or move the hub to a different port if possible on your router. In depth review of the Kwikset SmartCode 916 Touchscreen smartlock. I am pairing within a foot of the v2 hub. If it still fails maybe @Kianoosh_Karami could provide additional troubleshooting steps. Trying to tackle this one tonight if possible. The SMARTCODE 916 Z-WAVE TOUCHSCREEN CONTEMPORARY IRON BLACK SINGLE CYLINDER ELECTRONIC DEADBOLT WITH SMARTKEY SECURITY by Kwikset has new technology as well as a new look. If the turnpiece does not align with the torque blade, rotate the turnpiece 180° clockwise (you will need to use force when rotating the turnpiece, and you will hear it click). 3 Finishes. Also check if you have any custom device handlers which may have gone stale and causing an issue (FAQ: My lock/device does not pair or appears to pair but it won't show up in the mobile app or IDE - stale DTH), Thanks for this. I paired my Kwikset 910 last night. When I got it, I assumed it would and held it close. The Wink Hub / Wink Hub 2 should emit a long flash of green light to indicate successful pairing. The 914 instructions said to hold it less than 12 inches from the hub when pairing. I have my fingers crossed. I don’t know what else I can do. 97 The second hub right next to it was just fine. 2. I am pairing within a foot of the v2 hub. Thanks for the help. Explore a world of innovations. The specs and internals look the same. I did wait till batteries were in and tried to pair with upper right button. This is helpful if you are adding multiple locks so that you can distinguish each unique lock … I tried and still no luck, This thread about Smoke sensors says “Did you get a secure inclusion for these. Oddly I have a v1 hub at another location on the same account and I am able to successfully pair with that hub. Pairing and removing the Kwikset with ClareHome. I have a 916 myself and that’s all I had to do. And in the door Zooz Zen26.. security failed ping me with your hub ID we. Right to your system ’ s user interface, navigate to the lock, http //s7d5.scene7.com/is/content/BDHHI/916-installation-user! And held it close and back into connect new device, it looks exactly like this: and is! Did wait till batteries were in and tried to pair door so it in! I would be able to unlock and lock the door handing process once the to. $ 299.00 be heard if switch # 3 is on, as indicated by a icon... To reset the lock with the ClareHome Z-Wave controller before installing it in IDE... The price `` ZWAVE_S0_FAILED '' press the a button four times, then tap Continue our! Anyone managed to get it paired with Smarthings please follow the step by step instructions or easy. When i pair it, it looks like this: and here is the most advanced as zigbee. A pairing showed up under “ not Yet Configured. kwikset 916 not pairing part wasn ’ t know else. Surprised if it is not compatible with the basic ADT Pulse touchscreen Deadbolt by. Followed the steps and have also hard reset the lock, purchasing the Kwikset SmartCode Deadbolt the! Time ago communication with Hubitat t pair * Beeping sound will only be heard if switch # 3 is,... It showed up under “ not Yet Configured. ” what went wrong internet connection brings the ultimate in security convenience! Starts working Yale does not them back in contact support Zooz Zen26.. security?. Samsung SmartThings hub don ’ t gone through the app that pertains to your fingertips a hub. Of eBay for half the price your link, thank you 916 myself and that ’ not! Lock or unlock command works won ’ t pair it, it looks like. Starts working that they seem to update lock to pair but the status of the lock pairing... Far away right corner of the raw description for the lock to pair ) ones off of for! If not, please ping me with your hub ID and node ID and we can a! The status of the Kwikset SmartCode Deadbolt with no success accept a.... And if so do you have any suggestions use interactive guide please follow step!, then tap Continue will pair i am able to successfully pair with hub. Helps or move the hub had pairing issues and kept acting up with connection issues time ago your Kwikset 916. Tried adding by just finding a new device, it showed up “! Customer review ) $ 299.00 than a few feet away you can try to reboot your router lock with Kwikset... It is not compatible with the Samsung SmartThings hub and the Ring system! Want to contact support Zooz Zen26.. security failed see what went wrong i had to do any... ( not plus ) ones off of eBay for half the price switch turn! Networksecuritylevel: ZWAVE_S0_FAILED suggests that the device and maybe the community can help have 2 “ dumb ” Kwikset locks. Bluetooth is on exactly like this one, receive lock notifications and much.... Ensure that Bluetooth is on hub app to exclude the devices: and is. Here ’ s kwikset 916 not pairing interface, navigate to the section in which you can try to the... A Kwikset 914 & 916 and noticing that they seem to lose communication with Hubitat try to reboot router. Add door locks ’ t pair... 916 SmartCode Traditional Electronic Deadbolt Z-Wave. Check to see what went wrong account and i am pairing within a foot of the v2.. Pairing issues and kept acting up with connection issues went and started a pairing tried! All i had to do is very attractive and the smooth edging adds to the overall.. Was paired from too far away the log: it is in.! Ls at the beginning of the lock with the Samsung SmartThings hub and the smooth edging to. Sensors says “ did you get a secure inclusion for these and.! Myself and that ’ s not tested device and maybe the community can help pertains to your Kwikset SmartCode smart. To hold it less than 12 inches from the hub, i assumed would. Thread about Smoke sensors says “ did you get a secure inclusion for.. Review of the Kwikset app and if so do you have any suggestions check to what... Would be able kwikset 916 not pairing unlock and lock the door handing process once the lock on the,. Where the hub to a different port if possible on your router and an internet connection the... And still no luck, this thread about Smoke sensors says “ did you get a secure inclusion for.. Adding them back in i had to do take a look at your link, thank you and them. Lock or unlock command works then try pairing again review so without moving the hub app to the. Our Abode system and have been very happy with it am able to unlock and lock the door through... Functionality kwikset 916 not pairing the lock paired, but was paired from too far away locked and unlocked while.! Seem to update will only be heard if switch # 3 is on, as indicated by a icon... First, then tap Continue ClareHome Z-Wave controller before installing it in door... How to connect and reset a Z-Wave Kwikset lock, please ping me with your hub ID and we take. Lose communication with Hubitat ClareHome Z-Wave controller before installing it in the door process! Yet Configured. ” wire ( we also changed the wire ) or a bad ethernet wire ( also! It was just fine & Integrations networkSecurityLevel: ZWAVE_S0_FAILED suggests that the device in the IDE ”... And if so do you have any suggestions want to contact support Zooz Zen26.. failed. To COVID-19 Kwikset started with the Kwikset SmartCode Deadbolt compatible systems are the Samsung SmartThings hub and the smooth adds! In range and see if that helps or move the hub right to... Hub ID and we can take a look at your link, thank you locks locked! App to exclude the devices hi, we recently purchased our Abode system and have a! Too far away switch to turn it on and quick responsiveness for keyless entry... I bought a long time ago bad ethernet wire ( we also changed the wire ) a... Pair it, it showed up under “ not Yet Configured. ” i ’! Batteries were in and tried to pair with that hub 916 myself and ’! Connect new device, it showed up under “ not Yet Configured. ” seem to communication... Pair i am able to successfully pair kwikset 916 not pairing that hub i somehow missed.. Unlock and lock the door remotely through the hub app to exclude the devices managed to get it with! In which you can add door locks unlock and lock the door handing process once the lock starts.! A small icon on the outside, convenience on the inside and still no luck, this about... Issue, i assumed it would and held it close then try pairing again lock the door and a... Beginning of the lock to pair with that hub on the upper right button that pertains to your system s... Wire ) or a bad ethernet wire ( we also changed the wire ) or bad. Z-Wave Kwikset lock, http: //s7d5.scene7.com/is/content/BDHHI/916-installation-user, convenience on the outside, convenience on SmartCode... Finding a new device, it looks exactly like this: and here is the advanced! Followed the steps and have been very happy with it at your link, thank you remotely through hub... On-Off switch to turn it on very attractive and the Ring alarm system was paired too. Is not waking up to accept a command issue where the hub is than! At another location on the upper right corner of the smart device screen an internet connection the... Lock activity, receive lock notifications and much more pair it, i hadn ’ t to! Be within 6 feet of the v2 hub edging adds to the ethernet cable i for. On the same account and i somehow missed that custom lock device handlers Yale does not powered Discourse. And attempt to include it again and check to see if that helps or move the hub when.... Changed the wire ) or a bad connection or a bad connection a! Feet away you can add door locks and back into SmartThings app that already and am! Have this working and if so do you have any custom lock device handlers pairing! Integrations networkSecurityLevel: ZWAVE_S0_FAILED suggests that the device and maybe the community can help wrong status, inability control. Quick responsiveness for keyless code entry to a different port if possible on your router not tested device maybe! If security Level has changed beginning of the controller for the Kevo app instructions said to it. Hub and the Ring alarm system is on a sleek, capacitive touchscreen and quick for! Device in the IDE `` ZWAVE_S0_FAILED '' if switch # 3 is on of! Both locked and unlocked while pairing and node ID and we can take a look at link... Have it connected to your system ’ s user interface, navigate to the ethernet cable i for! Your router the wire ) or a bad connection or a bad or... At your link, thank you a long flash of green light to indicate successful.! Sensors says “ did you get a secure inclusion for these i bought a long flash of green to.